Commercial Claims Handler

JR United Kingdom; Birmingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an experienced Commercial Claims Handler to join their dynamic team in Birmingham. This role offers a fantastic opportunity for those with a solid background in commercial claims handling, where you will manage claims from initial notification through to settlement. You will be responsible for maintaining accurate records and ensuring compliance with company procedures while fostering strong relationships with clients and insurers. This position promises a supportive environment with opportunities for growth and development, making it an ideal next step for your career.

Benefits

Competitive Salary Package

Annual Leave Increases with Service

Additional Benefits

Qualifications

• Minimum 2 years of experience in commercial insurance claims handling.
• Ability to provide support and advice on various client insurance claims.

Responsibilities

• Handle claims from notification to settlement, ensuring all records are accurate.
• Negotiate settlements with insurers and maintain communication with clients.

Skills

Commercial Claims Handling

Negotiation Skills

Client Relationship Management

Insurance Knowledge

Education

Relevant Insurance Qualification

Tools

Acturis Software

Job description

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Berkeley Insurance Group (part of Brown & Brown Europe) are currently looking for an experienced Commercial Claims Handler to join the professional and welcoming team based out of either the Leicester or Birmingham office.

Berkeley Insurance Group’s experience enables the provision of independent advice and specialist expertise in various trade sectors. The objective being to provide unbiased and informed choices, fantastic customer service and market buying power that delivers the right insurance protection.

In this role you will be responsible for handling claims from first notification through to settlement including but not limited to checking that cover applies, creating the necessary file/record and if applicable, keeping the Director/Account Executive/Handler up to date with the present position on large, complex, difficult or appropriate claims.

This is a good long term opportunity that will suit an experienced person with good cross class claims handling knowledge that is looking for the next step or to take on wider responsibilities.

The day to day:

• Handle all claims allocated, including the creation of records and claim files, chasing clients and insurers for outstanding documents, chasing claims to a satisfactory conclusion, appointing Loss Adjusters/Engineers where appropriate, negotiating settlement with insurers, issuing settlement cheques for applicable claims and maintaining accurate computer records.
• Produce statistics, reports and information as required by Directors/Account Executives/Handlers on claims for clients.
• Establish close links with clients, Insurers, loss adjusters, engineers and other relevant parties.
• Attend client meetings with Account Executives when required.
• Be conversant with and adhere to the Company’s Complaints Procedures.
• Be conversant with Company Procedures Manual and the requirements of the FCA and to implement and maintain procedures as stipulated.
• Ensure compliance with Health and Safety legislation and requirements and to highlight and report any relevant situations.

What’s on offer:

• Competitive/Negotiable salary package & additional benefits
• Annual leave that rises with length of service

Your Experience:

• Requirement of at least 2+ years commercial insurance claims handling service.
• Confident handling various client insurance claims providing support and advice throughout
• Good understanding of commercial claims, products, wordings and options
• Acturis insurance broking software knowledge is an advantage