Assistant Facilities Manager: Operations & Vendor Lead

CBRE Group, Inc.; Cardiff; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

CBRE Global Workplace Solutions is seeking an Assistant Facilities Manager in Cardiff to support day-to-day facilities operations and service delivery for a major client. You will work with client teams, vendors, and internal staff to maintain high workplace standards and efficient operations.

The role requires experience in facilities management, strong communication skills, and the ability to coordinate multiple services while prioritising tasks under pressure.

Qualifications

• Experience in facilities management or related services.
• Experience managing multiple workplace or site services.
• Strong understanding of FM service delivery, SLAs, and KPIs.

Responsibilities

• Support and manage Facilities Management Coordinators, ensuring rotas and work schedules are completed effectively.
• Oversee vendor performance, ensuring services are delivered in line with contractual obligations, SLAs, and KPIs.
• Build strong relationships with suppliers, resolving issues and driving service improvements.
• Act as a key point of contact for colleagues across the site(s), providing a responsive and customer-focused service.
• Schedule and lead regular service review meetings with the client team, providing clear reporting and recommendations.
• Support business continuity planning and emergency escalation processes.
• Conduct office inspections and cleaning audits, ensuring workplace standards are consistently maintained.
• Monitor planned preventative maintenance (PPM) activities and ensure compliance with service schedules.
• Manage purchase orders, invoicing processes, stock control, and outsourced postal/courier services.
• Support the development, coaching, and training of Facilities Management Coordinators.
• Maintain positive relationships with landlords, vendors, and key stakeholders.

Skills

FM experience

Vendor management

Service delivery

Stakeholder management

Communication skills

Customer service

Prioritisation

Organisational skills

Tools

Microsoft Office

Job description

CBRE Global Workplace Solutions is seeking an Assistant Facilities Manager in Cardiff to support day-to-day facilities operations and service delivery for a major client. You will work with client teams, vendors, and internal staff to maintain high workplace standards and efficient operations.

The role requires experience in facilities management, strong communication skills, and the ability to coordinate multiple services while prioritising tasks under pressure.