Facilities Assistant

CBRE Group, Inc.; Manchester; Hybrid; GBP 18,000 - 23,000; Full time

Job summary

CBRE Group, Inc. in Manchester is seeking a Facilities Assistant to join the Global Workplace Solutions team. You will support reception, mail, meeting room management, and general office services to ensure smooth daily operations.

The role requires strong organisational skills, good telephone and email manners, and a customer-focused approach. You will coordinate with the landlord and maintain security and safety standards in the building.

Qualifications

• Previous experience within the Facilities Management industry preferrable.
• Experience within Customer Services.
• Excellent telephone and email manner.
• Highly organised with a structured approach.
• Computer literate, preferably some data entry experience.
• Demonstrate a natural passion and understanding of quality customer service.

Responsibilities

• Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner.
• Greet visitors; provide correct badges to visitors. Provide assistance and guidance to visitors as required.
• Liaise with Landlord to ensure overall service to users in the building is maintained.
• Maintain security and safety standards as required.
• Undertake daily building walkthroughs and support meeting room checks in accordance with local processes. Ensure all walkthroughs are documented and actions highlighted.
• Carry out monthly workplace inspections.
• Coordination of site inductions.
• To log all outgoing goods and incoming goods for tracking purposes.
• Administer the booking system for conference rooms and workrooms
• To manage the centralized stationery stores, including printer paper, and to maintain the additional stationery orders & records.
• Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training.

Skills

Excellent telephone manner

Email etiquette

Highly organised

Structured approach

Computer literate

Data entry experience

Tools

Data entry software

Job description

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Facilities Assistant

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Assistant to join the team located in Manchester.

The successful candidate will ensure effective delivery of facilities services including Reception, Couriers, Stationery, Mail, Meeting room management, Audio visual equipment, Housekeeping, Reprographics, Goods in/out, archiving and general office services.

Role Summary

• Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner.
• Greet visitors; provide correct badges to visitors. Provide assistance and guidance to visitors as required.
• Liaise with Landlord to ensure overall service to users in the building is maintained.
• Maintain security and safety standards as required.
• Undertake daily building walkthroughs and support meeting room checks in accordance with local processes. Ensure all walkthroughs are documented and actions highlighted.
• Carry out monthly workplace inspections.
• Coordination of site inductions.
• To log all outgoing goods and incoming goods for tracking purposes.
• Administer the booking system for conference rooms and workrooms
• To manage the centralized stationery stores, including printer paper, and to maintain the additional stationery orders & records.
• Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training.

Experience Required

• Previous experience within the Facilities Management industry preferrable.
• Experience within Customer Services.
• Excellent telephone and email manner.
• Highly organised with a structured approach.
• Computer literate, preferably some data entry experience.
• Demonstrate a natural passion and understanding of quality customer service.