Assistant Facilities Manager: Elevate Workplace Experience

CBRE; Cardiff; On-site; GBP 42,000 - 52,000; Full time

Job summary

CBRE Global Workplace Solutions (GWS) is looking for an Assistant Facilities Manager to support day-to-day facilities operations, service providers, and workplace services across the site. You will help ensure operational excellence, strong service delivery, and continuous improvement in collaboration with clients and vendors.

The role requires experience in facilities management, strong vendor and contract management skills, and a customer-focused approach to reporting and service delivery.

Qualifications

• Proven experience in Facilities Management or related service environment.
• Experience managing multiple workplace or site services.
• Strong understanding of FM service delivery, SLAs, and KPIs.
• Experience working with suppliers, contractors, and service partners.
• Good knowledge of FM service contracts and vendor management.
• Proficiency in Microsoft Office applications.
• Excellent communication and stakeholder management skills.
• Strong organisational and administrative abilities with attention to detail.
• Collaborative, team-focused approach and commitment to customer service.
• Ability to prioritise competing demands and work under pressure.

Responsibilities

• Support and manage Facilities Management Coordinators, ensuring rotas and work schedules are completed effectively.
• Oversee vendor performance, ensuring services are delivered in line with contractual obligations, SLAs, and KPIs.
• Build strong relationships with suppliers, resolving issues and driving service improvements.
• Act as a key point of contact for colleagues across the site(s), providing a responsive and customer-focused service.
• Schedule and lead regular service review meetings with the client team, providing clear reporting and recommendations.
• Support business continuity planning and emergency escalation processes.
• Conduct office inspections and cleaning audits, ensuring workplace standards are consistently maintained.
• Monitor planned preventative maintenance (PPM) activities and ensure compliance with service schedules.
• Manage purchase orders, invoicing processes, stock control, and outsourced postal/courier services.
• Support the development, coaching, and training of Facilities Management Coordinators.
• Maintain positive relationships with landlords, vendors, and key stakeholders.

Skills

FM Experience

Vendor Management

Contracts & SLAs

Stakeholder Management

Communication

Organisational Skills

Customer Service

Team Collaboration

Prioritisation

Tools

Microsoft Office

Job description

CBRE Global Workplace Solutions (GWS) is looking for an Assistant Facilities Manager to support day-to-day facilities operations, service providers, and workplace services across the site. You will help ensure operational excellence, strong service delivery, and continuous improvement in collaboration with clients and vendors.

The role requires experience in facilities management, strong vendor and contract management skills, and a customer-focused approach to reporting and service delivery.