Equestrian Manager

Dorchester Collection; United Kingdom; Remote; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Complimentary nights with breakfast

50% F&B discount at selected venues

Employee Introductory Scheme

Team awards and incentives

Contributory pension scheme

Uniform laundered complimentary

Complimentary meals whilst on duty

Job summary

Dorchester Collection seeks an Equestrian Manager to lead the equestrian department and deliver the highest standards of care, presentation and service for our horse-riding guests. You will inspire the team, plan staffing and ensure safety, welfare and guest satisfaction across all riding activities.

You will coordinate horse care, equipment, training and guest interactions, while driving quality standards and a premium guest experience within our luxury hotel environment.

Qualifications

• Experience managing daily equestrian operations and guest interactions.
• Ability to mentor and coach team members to deliver service standards.
• Strong safety awareness and equipment handling for riding guests.

Responsibilities

• Oversee horses daily care, feeding, exercise and schooling for guest rides.
• Coordinate shoeing, veterinary needs, saddlery and equipment upkeep.
• Manage staffing, shift planning, training and performance reviews.
• Handle guest inquiries, bookings and safety briefings for riding sessions.
• Develop and implement marketing/packages to boost sales and guest experiences.
• Ensure health and safety compliance and up-to-date certifications.

Skills

1st Aid

General yard work

Customer Service

Buy into the hotel ethos

Job description

To manage the Equestrian department and team members to provide the highest level of care and presentation of the horses and unprecedented service levels to our clients

To be a driving force in delivering an Equestrian establishment with the best reputation in the hotel and equine industries with loyal clients who book regularly.

What you'll get

• Complimentary nights with breakfast within Dorchester Collection
• 50% F&B discount at selected restaurants
• Very generous Employee Introductory Scheme offered
• Team members' awards and incentives schemes
• Contributory pension scheme entitlement from date of commencement
• Uniform laundered complimentarily
• Complimentary meals whilst on duty at our team members' restaurants
  

What you'll do

Stable Duties

• Managing horses daily routine, feed and exercise to keep them fit and well schooled for guests to ride safely.

Managing horses shoeing, worming, saddlery, dentistry and veterinary requirements.

Carry out daily tasks including feed, hay, muck out, turn out, groom, bandage, keep the stable, horses and all equipment looking immaculate at all times.

Guest Interaction – Dealing with enquiries, bookings and requests from internal and external guests in a timely and appropriate manner.

Fitting guests with safety equipment before riding, keeping safety equipment in accordance with best practice guidelines (replacing when worn/unsafe) looking clean and organised in lockers at all times.

Teaching guests of the hotel and local clients on our ponies and horses with knowledge, enthusiasm and care for safety at all times.

Managing daily horse allocations for teaching, ensuring well being of horses and safety of guests maintained as a priority.

People

Mobilize & inspire team members & supervisors to build a high performing team in order to achieve business goals & service standards

Mentor, train & coach team members

Manage shift coverage, work load & resource distribution within & across teams

Interviewing, hiring, induction & succession planning of staff

Monitor & evaluate team performance & perform PDP for team supervisors

Arranging and chairing monthly departmental meetings and producing accurate minutes distributed to team members, HR and GM

Budget creation and management, monthly P+L reviews, cost control, ensure correct purchasing procedures followed at all times, stock management

Admin - Manage Insurance and Council License requirements, review and renew on annual basis.

Renew annual loan contracts for ponies.

Source further horses/ponies for loan/lease/purchase as business levels require and subject to budget allowances

Marketing/ PR

Develop and facilitate new packages to drive sales. Assist PR department with photoshoots and interviews with enthusiasm and flexibility. Ensure website is up to date and factually correct at all times

Health & Safety

Comply with all statutory and company health and safety, fire, bomb and security regulations

Ensure job required certificates are kept up to date – 1st Aid, Child Protection, CRB checks

Review and update departmental risk assessments including monthly area assessment forms

Check tack and equipment weekly for faults and action where necessary

Review SOP’s and facilitate ongoing training for team members as necessary

Ensuring all guests complete DISCLAIMERS before riding

Ensuring accident report forms are completed accurately, signed by casualty and submitted to Security in timely manner

The items shared are the essence of a day in the life of an Equestrian Manager,but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• 1st Aid
• General yard work
• Customer Service
• Buy into the hotel ethos

We celebrate diversity and are committed to
creating an inclusive environment for all employees and applicants. If you
require any accommodations during the application process, please contact the
People & Culture team at [e-mail]

Job Location

United Kingdom

Reference

2026-6558

Reference

2026-6558

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email [e-mail] so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update