Assistant Counter Manager, Travel Retail - Prestige Beauty

The Estee Lauder Companies Inc.; Hounslow; On-site; GBP 21,000 - 32,000; Full time

Job summary

The Estee Lauder Companies Inc. is seeking an inspirational and dynamic Assistant Counter Manager to support the Store Manager in leading, coaching and developing our team of Sales Associates to achieve sales, customer service and operational targets.

In this fast-paced cosmetics retail environment, you will drive outstanding customer service, supervise staff, manage daily operations and ensure a premium in-store experience for all guests, including during peak times and events.

Qualifications

• Proven retail experience preferably within cosmetics.
• The ability to provide inspirational, authentic and personalized customer service.
• Previous supervisory experience with coaching/mentoring others to achieve sales and customer service targets.
• Retail operations experience including inventory management and cash reconciliation.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
• Previous experience with retail POS software.
• Proficient in Microsoft Office.
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.

Responsibilities

• Support Store Manager to lead, coach and develop the sales team.
• Drive sales, customer service and operational targets.
• Supervise and mentor Sales Associates to achieve goals.
• Ensure smooth daily operations and accurate cash handling.

Skills

Customer service

Coaching/mentoring

Staff supervision

Retail operations

Cash handling

Time management

Tools

POS software

Microsoft Office

Job description

The Estee Lauder Companies Inc. is seeking an inspirational and dynamic Assistant Counter Manager to support the Store Manager in leading, coaching and developing our team of Sales Associates to achieve sales, customer service and operational targets.

In this fast-paced cosmetics retail environment, you will drive outstanding customer service, supervise staff, manage daily operations and ensure a premium in-store experience for all guests, including during peak times and events.