Assistant Community Manager

JR United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative company is seeking an Assistant Community Manager to enhance member experience and drive community engagement. This role involves supporting revenue goals, managing member relationships, and overseeing daily operations. Ideal candidates will have a background in operations or hospitality, strong communication skills, and a passion for fostering community connections. Join a dynamic team where your contributions will help shape inspiring workspaces and promote personal growth. This is an exciting opportunity to thrive in a fast-paced environment while making a positive impact.

Qualifications

• 3+ years in operations, real estate, hospitality, marketing, finance, or related fields.
• Strong communication and project management skills.

Responsibilities

• Support monthly revenue and occupancy goals with the Community Manager.
• Ensure high member satisfaction and act as the first point of contact.
• Plan and manage monthly event calendars and budgets.

Skills

Communication Skills

Project Management

Operational Skills

Sales Performance

Education

Bachelor’s Degree or equivalent experience

Job description

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Beyond redefines the future of work by creating inspiring spaces that foster personal growth, collaboration, and community impact. We believe that inspired people working together drive positive change. Our workspaces are designed to elevate both personal and professional growth.

The Role: Assistant Community Manager

Reporting to the Community Manager, you’ll deliver an outstanding member experience, build a thriving community, and support sales performance and revenue growth.

Key Responsibilities

• Support monthly revenue and occupancy goals with the Community Manager and Sales Director.
• Conduct tours, send proposals, and convert leads into members.
• Execute broker and referral campaigns.
• Manage business rate relationships and assist in daily sales reporting.
• Eligible for a generous commission post-probation.

Member Experience

• Ensure high member satisfaction and act as the first point of contact for all needs.
• Build strong member relationships and drive community engagement.
• Manage escalations, process updates, and community initiatives.

Operations

• Perform daily building walkthroughs and maintain workspace standards.
• Manage vendors, oversee maintenance and cleaning, and support move-in/move-out processes.
• Ensure stock and supplies are well-managed.
• Maintain emergency and safety procedures.

Team Management

• Support hiring, onboarding, and performance evaluation.
• Step into a leadership role in the Community Manager’s absence.

Events

• Plan and manage monthly event calendars, budgets, and partnerships.
• Lead initiatives to foster member connections and enhance the community experience.

Finance

• Manage daily expenses and track financial performance with P&L understanding.

About You

• 3+ years in operations, real estate, hospitality, marketing, finance, or a related field.
• Bachelor’s Degree or equivalent experience preferred.
• Strong communication, project management, and operational skills.
• Adaptable, accountable, and excited to work in a fast-paced environment.

We foster a diverse, inclusive culture where your personal and professional growth is valued. We are an equal opportunity employer.

Note: We do not accept acquisition for this vacancy.