Assistant Online Community Manager - German

Square Enix; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks an Assistant Community Manager to support the vibrant community of a popular online game. This role involves engaging with fans through social media, creating and analyzing community campaigns, and providing valuable feedback to development teams. The ideal candidate is a proactive team player, fluent in both English and German, and has a passion for gaming. With a flexible hybrid working policy, this position offers a unique opportunity to contribute to an innovative company while working in a dynamic and supportive environment. If you're ready to make an impact in the gaming community, this role is perfect for you.

Benefits

Flexible working hours

Hybrid working policy

Opportunity to attend events

Qualifications

• Proven experience in managing impactful social media campaigns.
• Impeccable language skills in English and German, both spoken and written.

Responsibilities

• Engage users via social channels and assist in community programs.
• Support translation and proofreading of German texts as needed.

Skills

German Language Skills

English Language Skills

Creative Writing

Social Media Management

Communication Skills

Organizational Skills

Team Collaboration

Problem Solving

Education

Experience in Community Management

Knowledge of Video Games

Tools

Social Media Analytics Tools

MS Office

Adobe Photoshop

Adobe Premiere

Job description

Assistant Online Community Manager - German

Job Summary:
Square Enix Europe is on the lookout for an Assistant German-speaking Community Manager to provide support to the ongoing nurture of FINAL FANTASY XIV online through key social channels and community team initiatives. You will assist in creating and analysing the success of community campaigns that empower our fans, and more!

The successful candidate will work within the Online Community team as a key German representative to assist in the day-to-day running of community programs and social channels, with desirable experience particularly in entertainment / video games.

The successful candidate will be highly competent in both English and German language skills, both in spoken communication and written grammar, as well as being highly organised and motivated as a team member.

The successful candidate will be open and receptive to feedback teamwide, with a willingness to learn and develop their skills in a fast-paced environment.

Requirements

Key Deliverables:

• Assist in actively engaging users via the official German FINAL FANTASY XIV social channel using high standard creative writing skills, whilst supporting with the monitoring of channel growth and making recommendations for exciting initiatives within the team based on developing trends.
• Assist in translation and proofreading of German texts when required.
• Assist in making best use of social monitoring tools to evaluate success/failure of communications plans, understand what our users are saying about our products, and keep a regular temperature check on the various elements within the community.
• Support the team with the staging of marketing and PR activations, across all available channels including website, blogs, social channels, etc.
• Assist in providing community feedback within the team and provide thoughts on any initiatives based on a clear and complete understanding of where user passions lie.
• Assist in relaying and compiling feedback and bug reports for the development teams in Japan to ensure a quick community feedback loop and user satisfaction.
• Directly assist with the creation of assets (image or video) for use on all available channels to a high standard.
• Assist in planning, directing, and hosting of streaming broadcasts.
• Assist in planning and execution of game conventions and fan events.
• Ad hoc tasks as and when required.

Knowledge & Experience:

Essential:

• Must be an active player of FINAL FANTASY XIV.
• Impeccable language skills in both English and German at a speaking and written level, with strong creative writing skills.
• Excellent communication and interpersonal skills.
• Experience in a similar role with proven track record of managing impactful social media campaigns, particularly in entertainment / video games.
• Familiar with social media analytics tools and MS Office applications.
• Excellent knowledge of the latest industry's games and trends, as well as social media trends.
• Good understanding of online communities and online etiquette.
• Team player with a professional attitude and willingness to adapt to feedback and critique. Must be able to keep a level-head with fans through public channels.
• Proactive, self-motivated, initiative-taker with can do attitude.
• Excellent organisational skills and ability to handle multiple projects efficiently while maintaining high attention to detail.
• Creative mindset, out-of-the-box thinker.
• Able to travel abroad and to work at events.
• Able to work flexible hours.

Desirable:

• Interest and knowledge of Square Enix titles and online multiplayer games in general.
• Experience working with Japanese corporations.
• Ability to use Adobe Photoshop and Premiere to create image and video assets, including being able to comfortably manipulate multi-layered files.
• Experience and knowledge of streaming technology and editing.
• Experience in supporting the organization of consumer/fan events.
• Japanese language skills and/or additional language skills.

Our goal at Square Enix is to hire, retain, develop and promote the best talent, regardless of age, gender, race, religious belief, sexual orientation or physical ability.

Our pledge to D&I

At Square Enix we believe in the importance of being a diverse and global company, and we stand firmly together against any forms of injustice, intolerance, harassment or discrimination. In our effort to create a truly diverse workforce, we pledge to continue to raise awareness in every step of the employee experience, from recruitment to promotions to ensure equal opportunities for all.

Hybrid Working Policy

Square Enix is pleased to be an employer that offers flexibility within the workplace. We have a hybrid working policy which allows employees to work from the comfort of their home, three days per week, and in our amazing Blackfriars office for the other two. Or, if being in the office is your preference, you can choose three days working from our office and two days working from home. The choice is yours!

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

IT Services and IT Consulting