Customer Project Manager

Workspace Group; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

Workspace Group is seeking a Customer Project Manager to lead customer-led fit-out, refurbishment and improvement projects across its workspace portfolio. You will coordinate customers, contractors, consultants and internal stakeholders to deliver high-quality spaces that meet requirements while maintaining safety, budgets and timelines.

You will manage projects from enquiry through to handover, balancing technical delivery with commercial awareness and exceptional customer experience across

Qualifications

• Experience managing construction, refurbishment, or fit-out projects.
• Experience from feasibility through to handover.
• Strong technical understanding of building fabric and M&E.
• Budget and cost management experience.
• Excellent stakeholder management and customer service.
• Relevant qualification in construction, property or PM.
• Willingness to travel across the Workspace portfolio.

Responsibilities

• Lead customer fit-out projects from enquiry to handover.
• Understand customer requirements and develop practical workspace solutions.
• Coordinate contractors, consultants, and internal teams for delivery.
• Prepare scopes, budgets, programmes, and delivery plans.
• Monitor progress, manage risks, and ensure safe, on-time delivery.
• Provide technical advice on building fabric, M&E, fire safety, accessibility.
• Manage projects in occupied spaces with minimal disruption.
• Procure and manage contractors for quality and value.
• Support snagging, handovers and post-project reviews.
• Contribute insights to refurbishment, redevelopment, and sustainability initiatives.

Skills

Project management

Client facing

Budget management

Stakeholder management

Construction knowledge

Health & safety

Communication

Education

Construction / Property / PM qualification

Tools

JCT contracts

MS Office

Job description

The Vacancy

We're looking for a Customer Project Manager to join our Customer Fit Out team and play a key role in delivering customer-led projects across the Workspace portfolio. This is an opportunity for someone with experience in construction, fit-out, refurbishment, or property project management who enjoys working with customers, managing multiple projects, and turning requirements into practical, high-quality workspace solutions.

As part of the Customer Fit Out team, you'll manage projects from initial enquiry through to completion and handover, working closely with customers, contractors, consultants, and internal stakeholders. You'll be responsible for delivering alterations, fit-outs, refurbishments, and improvement works safely, efficiently, and to budget, while ensuring an excellent customer experience throughout the project lifecycle.

This role offers the opportunity to work across a diverse property portfolio, balancing technical delivery, commercial awareness, stakeholder management, and operational excellence to create spaces that meet customer needs and support the continued success of Workspace.

What You'll Be Doing

• Managing customer fitouts, alterations, refurbishments, and improvement projects from initial enquiry through to completion and handover.
• Working closely with customers to understand their requirements and develop practical, commercially viable workspace solutions.
• Coordinating contractors, consultants, suppliers, building teams, and internal stakeholders to ensure successful project delivery.
• Preparing project scopes, budgets, quotations, programmes, and delivery plans.
• Monitoring project progress, managing risks, resolving issues, and ensuring projects are delivered safely, on time, and within budget.
• Providing technical advice relating to building fabric, M&E services, fire safety, accessibility, and statutory requirements.
• Managing projects within occupied buildings while minimising disruption to customers and day-to-day operations.
• Procuring and managing contractors and consultants, ensuring quality performance and value for money.
• Supporting project completion, snagging, handovers, and post-project reviews.
• Contributing insights and recommendations to wider refurbishment, redevelopment, and sustainability initiatives across the portfolio.

What You'll Need

• Experience managing construction, refurbishment, fit-out, or property-related projects.
• Experience delivering projects from feasibility, procurement, and construction through to completion and handover.
• Strong technical understanding of construction, building fabric, and M&E services.
• Commercial awareness with experience managing budgets, quotations, and project costs.
• Experience managing contractors, consultants, and suppliers.
• Good understanding of Health & Safety requirements, Building Regulations, fire safety, and accessibility standards.
• Excellent organisation, prioritisation, and problem‑solving skills, with the ability to manage multiple projects simultaneously.
• Strong customer and stakeholder management skills with the ability to build trusted relationships.
• A proactive, collaborative, and solution-focused approach.
• Relevant qualification in construction, property, project management, fit-out, or equivalent practical experience.

Desirable

• Experience delivering projects within occupied or operational buildings.
• Knowledge of JCT contracts or similar forms of construction contract.
• Experience within commercial property, flexible workspace, or multi-site environments.

This role requires you to be in the office with regular travel to sites across the Workspace portfolio.

You must be authorised to work in the UK to be considered for this position.

The Company

As a member of the Workspace family, you are part of a team responsible for the office space of 4,000 of the capital’s brightest businesses. We’re far more than a serviced office landlord – we offer an environment that puts community first.

Our vibrant internal culture empowers our employees to give exceptional customer service and thrive in their role. This has led to 91 percent of our employees saying they would recommend Workspace as a great place to work, 88 percent saying they are proud to work for the company, and 91 percent praising Workspace’s commitment to environment and social responsibility.

Our focus on our social and environmental responsibilities is a source of great pride, from our approach to property renovation to our Carbon Net Zero commitment and neighbourhood programmes.