Assistant Care Manager — Gloucester

Virtual Talent; Gloucester; On-site; GBP 30,000 - 32,000; Full time

Job summary

Virtual Talent is recruiting an Assistant Care Manager for a Gloucester-based homecare provider. This role focuses on overseeing daily operations, care plans and client reviews while supporting field teams and on-call duties.

The ideal candidate brings care management experience, NVQ 3 in Health & Social Care, and strong organisational and communication skills to ensure high-quality, compliant care in the community.

Qualifications

• NVQ Level 3 in Health and Social Care or equivalent qualification.
• Experience in domiciliary care is strongly preferred.
• Strong knowledge of care planning, safeguarding and CQC requirements.
• Excellent organisational and communication skills.

Responsibilities

• Manage day-to-day domiciliary care service operations.
• Oversee care plans, client reviews, and documentation.
• Coordinate visit schedules, rotas and priorities.
• Build relationships with clients, families and care staff.
• Support quality assurance, safeguarding, audits and CQC compliance.
• Identify process improvements to raise service quality.
• Utilize digital care systems to improve efficiency.
• Collaborate with Registered Manager to resolve issues.
• Participate in on-call rota and support field care.
• Provide frontline care delivery when needed.

Skills

Care coordination

Organisation

Communication

Problem solving

Digital care tech

Driving licence

Relationship building

Education

NVQ Level 3 Health & Social Care

Job description

Assistant Care Manager — Gloucester

Salary: £30,000–£32,000 per annum
Location: Gloucester, Gloucestershire
Hours: Full-time, 40 hours per week, typically 9:00am–5:30pm
Working arrangement: Fully office-based, with local travel and on-call duties
Contract: Permanent

Ready to take the next step in care management?

Are you an experienced care professional who enjoys taking ownership, supporting colleagues and maintaining exceptional standards of care?

Virtual Talent is recruiting an Assistant Care Manager for an established, quality-focused homecare provider in Gloucester.

This is an excellent opportunity for an experienced Care Coordinator, Deputy Care Manager, Field Care Supervisor or Senior Care Professional who is ready to take on greater responsibility and make a real impact.

Working closely with the Registered Manager, you'll help oversee daily operations, strengthen care quality and ensure clients, families and care professionals receive the support they need.

We're looking for someone who brings experience, sound judgement and the confidence to get things moving without needing constant direction.

What you'll be doing

• Supporting the day-to-day management of a domiciliary care service.
• Overseeing care plans, client reviews and accurate care documentation.
• Coordinating visit schedules, rotas and operational priorities.
• Building trusted relationships with clients, families and care professionals.
• Supporting quality assurance, safeguarding, audits and CQC compliance.
• Identifying opportunities to improve processes, service quality and team performance.
• Using digital care systems confidently and embracing new technology to improve efficiency.
• Working closely with the Registered Manager to maintain high standards and resolve operational challenges.
• Participating in a shared, separately paid on-call rota, including evenings and weekends on a rotational basis.
• Supporting frontline care delivery where required.

What we're looking for

• Previous experience as a Care Coordinator, Deputy Care Manager, Field Care Supervisor, Senior Care Professional or in a similar operational care role.
• NVQ Level 3 in Health and Social Care or a relevant equivalent qualification, with higher-level qualifications welcomed.
• Domiciliary care experience is strongly preferred, although suitable supported living or residential care experience will also be considered.
• Good knowledge of care planning, safeguarding, quality assurance and relevant CQC requirements.
• Strong organisational skills and the ability to manage competing priorities independently.
• Excellent communication skills and confidence building relationships with clients, families and colleagues.
• A proactive approach to problem-solving, accountability and continuous improvement.
• Confidence using digital care systems and learning new technology.
• A full UK driving licence and access to a suitable vehicle for local travel.

Why consider this opportunity?

• Make a genuine difference: Help deliver high-quality, person-centred care that supports people to remain independent in their own homes.
• Take ownership: Contribute to operational decisions, care quality and the smooth running of the service.
• Develop your career: Build on your existing experience and develop your leadership capabilities.
• Work with an established team: Collaborate closely with experienced care management professionals.
• Improve how things work: Bring fresh ideas and help the organisation embrace more effective systems and processes.
• Additional payments: Separately paid on-call duties and reimbursed business mileage.

Important information

This is a full-time, office-based role in Gloucester and is not available on a hybrid or remote basis.

The position includes participation in a shared on-call rota and practical field-care support where required.

Employment is subject to a six-month probationary period, enhanced DBS disclosure, right-to-work checks and satisfactory references.