Deputy Care Manager Care Operations · National Office

Radfield Home Care Ltd; Shrewsbury; On-site; GBP 28,000 - 30,000; Full time

Job summary

Radfield Home Care is seeking a Deputy Care Manager in the United Kingdom to support the Registered Care Manager in day-to-day operations across domiciliary and live-in care services.

You will ensure safe, person-centred care, oversee staffing, care planning, compliance with CQC standards, and assist with finances and governance. A full UK driving licence and leadership skills are essential.

Qualifications

• Experience in domiciliary and/or live-in care is essential.
• Proven leadership and staff supervision abilities.
• Strong organisational and time management skills required.
• Knowledge of CQC standards and care regulations.
• Excellent communication and leadership capabilities.
• Competent with care management software and MS Office.

Responsibilities

• Staff Management: supervise, assess competencies, conduct return-to-work interviews, and support staff wellbeing.
• Care Planning: develop and review personalised care plans and complete risk assessments.
• Operations: oversee rotas, manage live-in care packages, and respond to emergencies.
• Financial Administration: process invoices and assist with payroll and wages accuracy.
• Meetings and Communications: attend management meetings and liaise with healthcare professionals.
• Compliance and Quality Assurance: maintain CQC compliance and GDPR confidentiality.

Skills

Staff supervision

Leadership

Communication

Organisational skills

Care planning

CQC knowledge

Care management software

Microsoft Office

Time management

Problem solving

Education

Level 3/4/5 Health and Social Care Diploma

Tools

Care management software

Microsoft Office

Job description

Job Title: Deputy Care Manager

Reports To: Registered Care Manager

Salary: £28,000 - £30,000 dependent on experience

Purpose of the Role

To support the Registered Care Manager in the effective day-to-day running of the domiciliary and live-in care service. The Deputy Care Manager will ensure the delivery of safe, person-centred care while maintaining compliance with regulatory standards, supporting staff, and overseeing operational processes.

Key Responsibilities

Staff Management

• Conduct regular staff supervisions and competency assessments.
• Carry out return-to-work interviews following sickness absence.
• Support staff performance management, development, and wellbeing.
• Provide guidance and support to carers in line with company policies.

Care Planning

• Develop, review, and update personalised care plans.
• Complete care assessments and risk assessments.
• Ensure care documentation is accurate, up to date, and compliant with CQC standards.
• Monitor the quality of care provided and implement improvements where required.

Operations

• Oversee staff rotas to ensure safe staffing levels and continuity of care.
• Coordinate and oversee live-in care packages, including matching carers to clients and managing package changes.
• Respond to emergencies, staffing issues, and operational challenges promptly.
• Support the smooth day-to-day running of the service.
• Support with the out of hours on-call responsibilities

Financial Administration

• Prepare and process client and staff invoices accurately and on time.
• Assist with payroll by checking care staff hours, timesheets, and wages.
• Ensure accurate financial records are maintained.

Meetings and Communication

• Attend management meetings and contribute to service development.
• Participate in multidisciplinary meetings with healthcare professionals, clients, and families where appropriate.
• Communicate effectively with clients, relatives, external professionals, and the wider team.
• Attend external events.

Compliance and Quality Assurance

• Support the Registered Care Manager in maintaining compliance with CQC regulations and company policies.
• Ensure confidentiality is maintained in accordance with GDPR and company procedures.
• Promote safeguarding, dignity, equality, diversity, and person-centred care at all times.

Person Specification

Essential

• Experience within domiciliary and/or live-in care.
• Strong organisational and time management skills.
• Experience of staff supervision and care planning.
• Knowledge of CQC standards and care regulations.
• Excellent communication and leadership skills.
• Competent using care management software and Microsoft Office.
• Full UK driving licence and access to a vehicle at all times

Desirable

• Level 3, 4 or Level 5 Diploma in Health and Social Care (or willingness to work towards).
• Previous experience in a senior or supervisory care role.
• Experience managing rotas, payroll, and invoicing.

Key Skills

• Leadership and team management.
• Problem-solving and decision-making.
• Excellent attention to detail.
• Ability to prioritise workload in a fast-paced environment.
• Professional, compassionate, and person-centred approach.

Strong administrative and organisational abilities.