Assistant Building Associate

K L Recruitment Solutions Ltd; Maidenhead; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Car allowance

Job summary

K L Recruitment Solutions Ltd is recruiting for an Asset Experience Associate in Maidenhead. This full-time, permanent role sits within the Property Delivery team, leading client relationships and day-to-day property operations across multiple sites.

The role combines strategic asset management with hands-on operational excellence, including ESG initiatives, compliance and cost control. An inspirational leader with strong communication and judgment is sought.

Qualifications

• Extensive industrial/property management experience across large sites and portfolios.
• Strong knowledge of asset management, leases, service charges and estate operations.
• Experience leading teams and coaching property professionals.
• Expert-level understanding of RICS standards, compliance and health & safety.
• Familiarity with sustainability standards and ESG reporting.

Responsibilities

• Lead client strategy and asset management for complex portfolios.
• Oversee occupier relations and service delivery across sites.
• Prepare service charge budgets and ensure financial controls.
• Ensure lease compliance, regulatory governance and risk actions.
• Manage suppliers, contracts and property operations; lead site meetings.
• Oversee inspections, transitions, and due diligence for disposals/acquisitions.

Skills

Asset management

Relationship management

Leadership

Financial management

Regulatory compliance

ESG reporting

Sustainability knowledge

Contract management

Job description

Industrial & Commercial Property Management | Maidenhead | Permanent, full time

Predominantly site based, leading a portfolio and the team that runs it.

What this job involves

As an Asset Experience Associate you will work within the Property Delivery team & will serve as both strategic leader and operational expert for complex commercial property portfolios. This comprehensive role combines senior-level client relationship management and strategic oversight with hands‑on operational excellence. You will be the primary client relationship owner while maintaining direct responsibility for day-to-day property operations, customer relations, and team leadership.

Duties include:

Client, strategy and asset management

• Set asset strategy with the client's asset manager, acting as main point of contact and leading relationships with professionalism and accountability.
• Support emergency planning, business continuity, testing and monitoring.

Customer experience and occupier relations

• Act as primary point of contact for all occupier enquiries and service requests, ensuring timely resolution and positive, lasting relationships.
• Improve the customer experience through amenities, services and programming, acting on feedback to add value to occupiers' operations.
• Keep occupier intelligence flowing back to the asset management team, and advise the asset manager on customer experience opportunities.

Financial management and service charges

• Prepare and manage service charge budgets and reconciliations to the RICS Professional Standard for Commercial Service Charges and client KPIs.
• Own financial accountability and cashflow with the accounts teams, including credit control, supplier payments and debt recovery.
• Oversee financial trackers covering utility recharges, turnover and commercialisation.

Lease, legal and compliance

• Analyse applications under the lease alienation, alterations and covenant compliance, including contentious perceived breaches — and recommend outcomes to the asset manager.
• Resolve matters affecting valuation and liaise with legal, building surveying and data management advisers on complex or protracted queries.
• Manage statutory compliance and risk actions: monthly and void H&S inspections, permits-to-work, accident reporting, ISO 14001 and LRQA audits.
• Support ESG initiatives, sustainability reporting, Asset Sustainability Plans and risk assessments.

Suppliers, contracts and property operations

• Lead site-level framework partner meetings and own scope of services and contract variations with the Cost, Soft Services and Technical Services Managers.
• Deliver PPM statutory and regulatory works, reactive repairs and fabric maintenance, and manage quotes, work orders and works supervision within your authority.
• Carry out regular property inspections with written reports, maintaining presentation standards, flagging improvement areas and coordinating void management.
• Handle transitions and due diligence, support disposals and acquisitions, and maintain accountability for Readiness for Sale packs.

What you will bring

• Substantial industrial / mixed use property management experience (large-format units, multi-let industrial estates, logistics parks, yards and trade counter schemes) with a firm grasp of occupier needs, lease structures, service charge mechanics and estate operations.
• Broad commercial property management experience across asset types, with strong knowledge of building systems, maintenance planning and facilities management.
• Proven line management, performance management and coaching or mentoring of property professionals, with the ability to lead and embed operational change.
• Expert-level RICS knowledge and a comprehensive understanding of regulatory frameworks, compliance governance and health and safety legislation.
• Knowledge of sustainability standards and ESG reporting, plus familiarity with property management technology and reporting systems.

An inspirational, resilient leader with outstanding communication skills, strong judgement, exceptional attention to detail and commercial acumen.

This is a full time, permanent opportunity that manages multiple sites in & around Maidenhead and comes with a car allowance.