Asset Experience Deputy Lead

KL Recruitment Solutions Ltd; Cambridge; On-site; GBP 65,000 - 90,000; Full time

Job summary

KL Recruitment Solutions Ltd is seeking an Asset Surveyor for a senior, site-based role in Cambridge. You will lead an Asset Experience community, own a complex commercial property portfolio, and deputise for the Asset Experience Lead while acting as the client’s primary contact.

The role involves setting asset strategy, delivering outstanding customer experience, managing operations, compliance and financial performance on site, line-managing a team, coordinating audits, and driving

Qualifications

• Proven line management and mentoring experience.
• Expert knowledge of commercial property management and building systems.
• Strong understanding of RICS frameworks and compliance.
• Knowledge of sustainability standards and ESG reporting.
• Excellent communication and stakeholder management.

Responsibilities

• Line manage, coach and mentor direct reports and deputise for the Asset Experience Lead.
• Set asset strategy with the client and align the team to portfolio drivers.
• Own customer experience, resolve enquiries, and improve amenities on site.
• Prepare service charge budgets and assist with financial tracking and debt recovery.
• Oversee compliance, risk actions, H&S checks, and audits.
• Lead site-level meetings and manage PPM, works orders and variations.
• Coordinate property inspections, void management, and ESG initiatives.

Skills

Line management

Commercial property management

RICS knowledge

Customer experience

Sustainability reporting

Communication skills

Tools

Vision reporting system

Job description

This is a great opportunity for a Asset Surveyor who is seeking their next opportunity. Managing mixed use Assets, you will lead an Asset Experience community while owning a complex commercial property portfolio. This is a senior, visible role: you manage and mentor a team, deputise for the Asset Experience Lead, and act as the client's primary point of contact, setting asset strategy, delivering outstanding customer experience and leading operations, compliance and financial performance on site.

Key areas of delivery include:

• Line manage, coach and mentor your direct reports, deputise for the Asset Experience Leadand contribute strategic insight to community decision-making.
• Set asset strategy with the client's asset manager, acting as main client contact, and keep the wider team aligned to the client's portfolio strategy, drivers and values.
• Own the customer experience resolving enquiries and service requests, acting on feedback, and improving amenities, services and programming on site.
• Prepare and manage service charge budgets and reconciliations to RICS standards, oversee financial trackers, and support credit control, supplier payments and debt recovery. Analyse customer applications under the lease (alienation, alterations), ensure covenant compliance and resolve matters affecting valuation, with legal and surveying advisers.
• Manage statutory compliance and risk actions, monthly and void H&S checks, permits-to-work, accident reporting, ISO 14001 and LRQA audits.
• Lead at site-level framework partner meetings, manage PPM and reactive works, contract variations, quotes, work orders and works supervision within your authority.
• Conduct regular property inspections with written reports via Vision, coordinate void management, and support ESG initiatives, sustainability reporting and Asset Sustainability Plans.

What You'll Bring

• Proven line management, performance management and coaching or mentoring experience, with the ability to lead and embed change.
• Expert commercial property management knowledge across diverse asset types, building systems, maintenance planning and facilities management.
• Expert-level RICS knowledge, with strong grounding in regulatory frameworks, compliance governance, health and safety legislation and property risk management.
• Knowledge of sustainability standards and ESG reporting, plus familiarity with property management technology and reporting systems.
• An inspirational, resilient leader with outstanding communication skills, strong judgement, attention to detail and commercial acumen.
• Client intimacy and a collaborative, problem-solving style that builds trusted adviser relationships and prioritises service excellence.

Location: Cambridge, predominantly site based.

Contract: permanent, full time.

Subject to standard pre-employment checks.