Assistant Branch Manager – Drive Service and Performance

Current Vacancies; Brierley Hill; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

24 days annual leave

Company pension

Lifeworks employee support

Monthly awards

On-the-job and online training

Job summary

Epwin Group is seeking an Assistant Branch Manager for its UK trade counter and warehouse operations in Brierley Hill. You will work alongside the Branch Manager to ensure outstanding customer service, maintain high counter and warehouse standards, and lead by example within a small team.

The role requires a full driving licence, IT literacy, and a proactive attitude. Training for a forklift licence is available if not already held.

Qualifications

• Proven customer-facing service experience in a branch or counter environment.
• Ability to lead a small team and support Branch Manager.
• Strong organisational skills and IT literacy.
• Full valid driving licence; forklift licence preferred but training available.

Responsibilities

• Collaborate with the Branch Manager to deliver excellent customer service.
• Maintain high standards in the trade counter area and warehouse.
• Lead by example and drive branch performance targets.
• Provide cover for the Branch Manager during their absence.
• Support health and safety compliance and staff training.
• Foster a friendly, energetic environment to meet customer needs.

Skills

Customer service

Team leadership

IT literacy

Health & safety

Tools

Forklift license

Job description

Epwin Group is seeking an Assistant Branch Manager for its UK trade counter and warehouse operations in Brierley Hill. You will work alongside the Branch Manager to ensure outstanding customer service, maintain high counter and warehouse standards, and lead by example within a small team.

The role requires a full driving licence, IT literacy, and a proactive attitude. Training for a forklift licence is available if not already held.