Internal Account Manager – Public Sector & Construction

STARK Building Materials UK; Glasgow; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Bonus programme

34 days holiday

Pension plan

Life assurance

Employee discounts

Health & wellbeing app

Job summary

JPS (Jewson Partnership Solutions), part of STARK UK, is seeking an Account Manager in Glasgow to manage large key accounts including local authorities and public sector customers. This desk-based hybrid role involves building long-term customer relationships, owning the customer journey from enquiry to fulfilment, and coordinating with branches and suppliers.

You will liaise with procurement teams and project managers to ensure timely delivery, while identifying sales opportunities and

Qualifications

• Experience in sales, account management, customer service or operational support.
• Experience managing customer accounts, ideally with local authorities, public sector organisations or large commercial customers.
• Strong commercial awareness, including pricing, margins and customer requirements.
• Excellent communication, organisation and prioritisation skills.

Responsibilities

• Manage and develop large key accounts with focus on local authority and public sector customers.
• Build long-term relationships with procurement teams, project managers and other stakeholders.
• Manage estimates, quotations, orders and deliveries from enquiry through fulfilment.
• Coordinate with branches, suppliers and logistics to ensure timely delivery of materials.
• Understand customer requirements, resolve issues, and propose practical solutions.
• Source non-standard and bespoke products and confirm availability and pricing.
• Identify opportunities to grow sales within assigned accounts while maintaining service quality.

Skills

Account management

Customer service

Commercial awareness

Relationship building

Communication

Team player

Driving licence

Job description

JPS (Jewson Partnership Solutions), part of STARK UK, we believe that our greatest asset is our people! We’re not just a team, we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential.

If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!

JPS is here to deliver more for Registered Providers of Social Housing, Repairs & Maintenance Contractors and organisations operating in the public sector.

Hours: Monday to Friday, 8:00am to 5:00pm. There is flexibility to work 8:00am to 4:00pm or discuss alternative working arrangements. Salary will be pro rata for reduced hours.

We are recruiting for an Account Manager to join our thriving JPS team based at 221 Bernard Street, Glasgow, G40 3NX.

This is a desk-based hybrid role , with occasional requirements to meet customers and visit customer sites. You will play a key role in building and maintaining strong, long-term customer relationships, making sure our customers receive an exceptional level of service at every stage. You will take ownership of customer requirements, anticipate their needs and go above and beyond to find solutions, resolve challenges and keep projects moving. Working closely with customers, branches, suppliers and internal teams, you will build trust, understand what matters to each customer and make sure we deliver on our promises.

What You’ll Be Doing

• Manage and develop large key accounts, with a particular focus on local authority and public sector customers.

• Build strong, long-term relationships with procurement teams, Quantity Surveyors, Project Managers, Site Agents and other key stakeholders.

• Manage estimates, quotations, orders and deliveries, taking ownership of the full customer journey from initial enquiry through to fulfilment.

• Work closely with branches, suppliers and logistics teams to ensure materials are available, accurate and delivered on time.

• Go above and beyond to understand customer requirements, proactively resolve issues and find creative solutions to challenges.

• Source non-standard and bespoke products, working with suppliers to confirm availability, pricing and delivery timescales.

• Identify opportunities to grow sales across assigned accounts while maintaining strong customer service and commercial awareness.

• Provide product specifications and technical information where required, ensuring customers have the information they need to keep their projects moving.

What We’re Looking For

• Experience in sales, account management, customer service or operational support, ideally within builders’ merchants, construction or building materials.

• Experience managing customer accounts, ideally with local authorities, public sector organisations or large commercial customers.

• Strong commercial awareness, including pricing, margins and customer requirements.

• A creative, solutions-focused approach, with the ability to think differently and find practical solutions.

• Excellent communication, organisation and prioritisation skills, with the ability to manage multiple customers and projects.

• A proactive approach, with a strong focus on building relationships and going above and beyond for customers.

• A team player who can work effectively with customers, branches, suppliers and internal teams.

• Customer Focus & Values - Customer-focused, positive and professional, with strong integrity, team spirit and pride in delivering excellent service and building lasting customer relationships.

• Full UK Driving Licence.

What’s In It For You

• Competitive basic salary.

• Performance related bonus.

• 34 days holiday per year.

• Retirement Savings Plan (Pension) with Legal & General.

• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan, including if you are automatically enrolled, and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

• Work Perks - A platform home to hundreds of all your favourite high street and online discounts via Reward Gateway.

• Aviva Digicare+ Workplace App - Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service and nutritional consultation.

• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare and Critical Illness Cover.

• Refer a Friend scheme.

• Wellbeing Centre via Work Perks.

Why Choose Us?

Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.

Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.

Professional Development - We are invested in your success! Explore our apprenticeships, training and mentoring programmes designed to elevate your career.

What’s Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.