Assistant Box Office Manager

TN United Kingdom; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading theatre company in London seeks an Assistant Box Office Manager passionate about theatre and customer service. The role involves managing ticketing systems, supporting financial processes, and training staff. Ideal candidates will have supervisory experience in a Box Office environment and strong communication skills.

Qualifications

• At least 3 years' experience in a professional theatre Box Office.
• Understanding of Data Protection law and PCI regulations.

Responsibilities

• Support the Box Office Manager in ticketing configuration.
• Ensure accuracy of financial reconciliation and provide reports.

Skills

Communication

Customer Service

Data Protection

Equality Awareness

Tools

Tessitura

Job description

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Interviews will take place: The week commencing 16th June 2025

Almeida Theatre

The Almeida is a London theatre company with a national and international reputation for producing work of the highest standard - achieving recognition through consistent critical acclaim, increasing national reach, international profile, full houses and breadth of audiences.

Based in Islington, the Almeida Theatre began life as a literary and scientific society - complete with library, lecture theatre and laboratory. We are known for creating brave, ambitious, compelling theatre.

The company is led by Artistic Director Rupert Goold and Executive Director Denise Wood and under Rupert's artistic leadership the heart of the Almeida's vision is to make bold work which challenges and questions theatre, and the world we live in; bringing together the most exciting artists to interrogate, provoke, inspire and entertain audiences through new writing and reinvigorated classics.

In addition to the main repertoire, there is an events programme including live and digital content, a full range of activities for young people, and productions regularly transfer to the West End and beyond.

The Almeida is supported by Arts Council England and raises further income through ticket sales and the support of generous individual givers and corporate sponsors.

The Almeida Theatre is seeking an Assistant Box Office Manager.

We are looking for someone who is passionate about theatre and wants to build a career in Box Office Management. You will work closely with data within Tessitura, training staff as required and supporting the Box Office Manager in the configuration and set up of all ticketing for Almeida productions and other events.

The Assistant Box Office Manager will also support the Finance Team to ensure the accuracy of financial reconciliation and provide regular reports to share with the relevant senior managers.

About you

• At least 3 years' experience of working in a professional theatre Box Office, in a supervisory role.
• An understanding of Data Protection law and PCI regulations
• Experience of working with the different departmental functions of a subsidised arts organisation, particularly Marketing, Development and Participation
• Excellent communication and customer service skills
• Experience of cash handling
• Practical equality and disability awareness skills

The Almeida Theatre is an equal opportunities employer and our aim is to create a diverse and inclusive working environment which reflects the city we live and work in and the communities and audiences that we engage with.

The recruitment process is open to all. We are especially interested in hearing from candidates who are ethnically diverse, deaf and disabled, neurodivergent or working class as we want our team and our work to be informed and representative of the diverse community it serves.

Please click the APPLY button to fill out the application form.

Candidates with the relevant experience or job titles of: Senior Box Office Advisor, Customer Service Advisor, Box Office Advisor, Customer Service Supervisor, Customer Service Team Leader, Ticket Sales Advisor, Box Office Supervisor, Ticket Sales Supervisor, Ticket Sales Manager may also be considered for this role