Assistant Boutique Manager

JR United Kingdom; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a passionate Assistant Manager to join their luxury retail team in a prestigious London location. This role offers a unique opportunity to engage with high-end clientele and manage eCommerce and social media initiatives. The ideal candidate will possess strong skills in customer service and digital engagement, ensuring an exceptional shopping experience. Join a dynamic team that values professionalism and attention to detail, and be part of a brand renowned for its luxury homeware and jewellery. If you're ready to elevate your career in luxury retail, this is the perfect opportunity for you.

Benefits

Competitive salary

Bonus potential

Prestigious location

Dynamic role in digital expansion

Qualifications

• Strong background in social media and eCommerce.
• Experience in managing international orders.

Responsibilities

• Assist in leading the team to deliver outstanding customer service.
• Manage eCommerce transactions and international orders.
• Oversee and grow the brand’s social media platforms.

Skills

Social Media Marketing

eCommerce Management

Customer Service

Content Creation

International Order Management

Job description

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West End, London

Salary: £30,000 - £40,000 per annum based on experience

Full-time

Start Date - ASAP

Are you a passionate and experienced luxury retail professional looking for your next career move?

Do you have a strong background in social media, eCommerce, and managing international orders? This is an exciting opportunity to join an independently owned luxury retailer with a dedicated worldwide following specialising in luxury homeware and Jewellery.

About the Role

As Assistant Manager, you will play a key role in supporting the Boutique Manager in leading a small, high-performing team to deliver outstanding customer service and drive sales. You will be responsible for ensuring an exceptional shopping experience, managing online and international orders, and overseeing the brand’s social media presence.

This is a fantastic opportunity for a highly motivated individual with a passion for luxury retail, digital engagement, and high-end customer service.

Key Responsibilities:

• Assist the Boutique Manager in leading the team, ensuring a world-class customer experience
• Support the day-to-day running of the store, maintaining high standards in presentation and operations
• Oversee and grow the brand’s social media platforms, engaging with a global audience and enhancing brand presence
• Manage eCommerce transactions, ensuring seamless order processing and outstanding customer service
• Handle international orders and customer queries via the company website and telephone
• Act as a brand ambassador, inspiring both customers and colleagues with your passion for luxury retail
• Ensure company policies, procedures, and operational standards are maintained at all times
• Provide a personalised, high-end shopping experience for VIP and high-net-worth clients

What We’re Looking For:

• Strong social media marketing and content creation skills, with experience managing brand platforms
• Experience handling eCommerce transactions and international order management
• A passion for delivering exceptional customer service and building lasting client relationships
• Highly professional, well-presented, and articulate, with a refined and elegant approach
• Meticulous attention to detail in both operations and customer interactions
• Proactive, self-motivated, and results-driven, with a strong commercial awareness

Why Join?

• Be part of an exclusive, high-profile luxury brand with a global customer base
• Enjoy a competitive salary + bonus potential
• Work in a prestigious Notting Hill location with an exceptional clientele
• Play a key role in the company’s digital and retail expansion

If you have a passion for luxury retail, social media, and eCommerce, and you’re ready to take on a dynamic role, we’d love to hear from you!