Assistant Retail Store Manager (38 hours) - London White City

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Assistant Retail Store Manager for their London location. This role offers the chance to engage with customers and lead a team in a dynamic retail environment. You will analyze store performance, enhance customer satisfaction, and support the Store Manager in daily operations. With a focus on teamwork and a passion for retail, this position provides great development opportunities and a competitive compensation package. Join a family-oriented brand that values growth and inclusivity in the workplace!

Benefits

Competitive compensation

Retail Bonus Scheme

Development opportunities

Inclusive working environments

Generous staff discount

Project involvement

Flexible uniform package

Qualifications

• Proven experience in a supervisory position.
• Ability to lead and coach a team effectively.

Responsibilities

• Analyze store performance and make necessary adjustments.
• Deliver customer satisfaction and boost sales through service.
• Support recruitment and training of the store team.

Skills

Team player

Customer service skills

Leadership

Knowledge of retail KPIs

Basic maths

Effective communication

Tools

POS register systems

Job description

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Assistant Retail Store Manager (38 hours) - London White City, London

Client: New Balance

Location: London, United Kingdom

Job Category: Retail

EU work permit required: Yes

Job Reference: 071302d3834b

Job Views: 6

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store. Apply now for the chance to join an incredible team!

Major Accountabilities:

1. Analyze the performance of the store (e.g., bestsellers, space allocation) and make necessary adjustments to increase productivity and efficiency.
2. Deliver total customer satisfaction via our service model and boost sales through the customer experience, using advanced sales techniques to achieve results.
3. Understand customer expectations and train your team to always meet or exceed them.
4. Guide and provide training to all team members regarding products, NB technologies, and seasonal products.
5. Assist in coordinating rota and scheduling.
6. Minimize losses by implementing, monitoring, and tracking all procedures of loss prevention.
7. Support the recruitment, induction, training, and development of the store team.
8. Act as key holder for the store and an active member on the shop floor and back of house, carrying out retail duties such as sales, customer service, and stock control.
9. Handle customer inquiries and serve as an escalation route for customer complaints.
10. Understand and support store operations, policies, and procedures via the retail game changer.
11. Adhere to company policies and procedures.
12. Perform other duties as required by the business or Store Manager.

Requirements for Success:

• Team player
• Proven experience in a supervisory position
• Ability to lead and coach a team
• Knowledge of retail KPIs
• Previous retail experience desirable
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Understanding of POS register systems
• Effective communication skills
• Flexible work schedule including weekends and holidays

Additional Benefits:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package