Assistant Boutique Manager

C2 Recruitment; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An exciting opportunity awaits at a prestigious luxury retailer, where you will step into the role of Assistant Manager. This dynamic position involves leading a dedicated team to deliver outstanding customer service while managing online and international orders. You will also oversee the brand's social media presence, engaging with a global audience and enhancing the luxurious shopping experience. If you have a passion for luxury retail and digital engagement, this role offers a unique chance to contribute to a high-profile brand's growth in a vibrant Notting Hill location. Join us to elevate your career in the luxury sector!

Benefits

Competitive Salary

Bonus Potential

Prestigious Location

Key Role in Digital Expansion

Qualifications

• Proven experience in luxury retail and social media management.
• Strong skills in eCommerce transactions and customer service.

Responsibilities

• Support the Boutique Manager in leading a high-performing team.
• Manage social media platforms and enhance brand presence.
• Ensure exceptional customer service and handle international orders.

Skills

Social Media Marketing

Content Creation

Customer Service

eCommerce Management

International Order Management

Attention to Detail

Commercial Awareness

Job description

Are you a passionate and experienced luxury retail professional looking for your next career move?

Do you have a strong background in social media, eCommerce, and managing international orders? This is an exciting opportunity to join an independently owned luxury retailer with a dedicated worldwide following specialising in luxury homeware and Jewellery.

About the Role

As Assistant Manager, you will play a key role in supporting the Boutique Manager in leading a small, high-performing team to deliver outstanding customer service and drive sales. You will be responsible for ensuring an exceptional shopping experience, managing online and international orders, and overseeing the brand’s social media presence.

This is a fantastic opportunity for a highly motivated individual with a passion for luxury retail, digital engagement, and high-end customer service.

Key Responsibilities:

1. Assist the Boutique Manager in leading the team, ensuring a world-class customer experience
2. Support the day-to-day running of the store, maintaining high standards in presentation and operations
3. Oversee and grow the brand’s social media platforms, engaging with a global audience and enhancing brand presence
4. Manage eCommerce transactions, ensuring seamless order processing and outstanding customer service
5. Handle international orders and customer queries via the company website and telephone
6. Act as a brand ambassador, inspiring both customers and colleagues with your passion for luxury retail
7. Ensure company policies, procedures, and operational standards are maintained at all times
8. Provide a personalised, high-end shopping experience for VIP and high-net-worth clients

What We’re Looking For:

1. Strong social media marketing and content creation skills, with experience managing brand platforms
2. Experience handling eCommerce transactions and international order management
3. A passion for delivering exceptional customer service and building lasting client relationships
4. Highly professional, well-presented, and articulate, with a refined and elegant approach
5. Meticulous attention to detail in both operations and customer interactions
6. Proactive, self-motivated, and results-driven, with a strong commercial awareness

Why Join?

1. Be part of an exclusive, high-profile luxury brand with a global customer base
2. Enjoy a competitive salary + bonus potential
3. Work in a prestigious Notting Hill location with an exceptional clientele
4. Play a key role in the company’s digital and retail expansion

If you have a passion for luxury retail, social media, and eCommerce, and you’re ready to take on a dynamic role, we’d love to hear from you!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management, Sales, and Customer Service

Industries

Retail Luxury Goods and Jewelry, Retail Apparel and Fashion, and Retail