Clinical Assistant Administrator

InHealth Group; Kingston upon Thames; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

27 days annual leave

Private medical insurance

Hybrid working

Learning & development

Employee Assistance Programme

Cycle to work

Refer a friend bonus

Discounts on InHealth services

Well-being hub

Job summary

InHealth Group is seeking a Patient Administrator to join the Kingston MRI Department. The role involves reception duties, bookings and administrative tasks across three MRI scanners, supporting NHS and private patients. It is a flexible, hybrid role with three 12-hour shifts per week.

You will coordinate patient flow, prepare for appointments, update systems and ensure accurate billing information, while maintaining confidentiality and high standards of patient care.

Qualifications

• Strong organisational skills and attention to detail in a busy environment.
• Excellent communication with patients by phone, email and in person.
• Flexible, proactive and reliable with ability to follow up actions independently.
• Caring, empathetic approach focused on positive patient experience.
• Confidence using IT systems and learning multiple platforms.

Responsibilities

• Prepare and manage patient lists for the following day, ensuring correct bookings.
• Process referrals and book MRI slots across all three scanners.
• Contact patients to arrange/confirm appointments and provide information ahead of scans.
• Follow up outstanding vetting, patient information and unconfirmed appointments.
• Maintain accurate patient records and update billing documents.
• Support MRI capacity by filling short-notice gaps and managing cancellations.
• Provide welcoming reception service from arrival to departure and answer queries.
• Ensure payments are taken and invoiced accurately where required.
• Track and distribute imaging data and reports as needed.
• Collaborate with radiographers and admin team to ensure smooth service.
• Recognise when clinical support is required and escalate appropriately.
• Maintain patient confidentiality and data protection compliance.

Skills

Organisational skills

Communication skills

Multitasking

Customer service

Teamwork

Tools

Booking systems

IT systems

Job description

Hours- 36hours a week. 3x12hr shifts on a rota from Monday to Sunday, with shift patterns varying between 7am and 9pm.

Introduction

We are looking for a Patient Administrator to join our Kingston MRI Department, working across three MRI scanners and supporting both NHS and private patients. This is a flexible working role, based on three 12-hour shifts per week, supporting both inpatient and outpatient MRI services.

The role combines reception duties with a range of booking and administrative responsibilities. You will play a key role in ensuring MRI appointments are booked accurately across all three scanners, in line with the appropriate patient pathways and priorities. You will also be responsible for keeping patient and booking systems up to date, preparing patients for their appointments and supporting them throughout their visit.

As a key point of contact for patients, you will provide a professional, courteous and reassuring service, helping patients feel comfortable and supported from the moment they arrive through to their departure. You will work closely with radiologists, clinical colleagues and the wider administration team to ensure the service runs efficiently and that patients receive the right information and support at every stage of their journey.

Key Duties and Responsibilities

• Prepare and manage patient lists for the following day, ensuring appointments are correctly booked, vetted and aligned with the appropriate pathways and priorities.
• Process referrals from hospitals, private providers and GPs, booking patients into the appropriate MRI slots across all three scanners.
• Contact patients to arrange and confirm appointments, complete screening calls and provide the information they need ahead of their scan.
• Proactively follow up outstanding vetting, patient information and unconfirmed appointments, liaising with radiologists and other colleagues where required.
• Maintain accurate patient records, files and booking systems, including uploading documents and updating information required for billing.
• Support the efficient use of MRI capacity by filling short-notice gaps, managing cancellations and booking additional inpatients where appropriate.
• Provide a professional and welcoming reception service, coordinating patients from arrival through to departure and responding to queries in a caring and reassuring manner.
• Ensure payments are taken and invoiced accurately and promptly, where required.
• Track and distribute imaging data and reports as needed.
• Work collaboratively with clinical and administrative colleagues, supporting the Senior Administrator and Administration Manager as required.
• Work closely with radiographers and clinical assistants to coordinate patient flow and ensure the smooth and efficient running of the MRI service throughout the day
• Recognise when clinical support is required and upscale or delegate queries appropriately.
• Maintain patient confidentiality and compliance with data protection requirements at all times.

What We Are Looking For

• Strong organisational skills, attention to detail and the ability to prioritise and multitask in a busy environment.
• Excellent communication skills, with confidence speaking to patients by telephone, email and face to face.
• A positive, proactive and reliable approach, with the ability to work independently and follow up outstanding actions.
• A caring and empathetic approach, with a genuine interest in providing a positive patient experience.
• Confidence using IT systems and the ability to learn and work across multiple systems.
• Good understanding of administration processes, confidentiality and data protection.
• Previous experience in healthcare, administration or a customer-facing environment.
• Flexibility to work the required shift pattern and support the needs of the service.
• A professional, supportive and team-focused approach.

What's in it for you

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

• 27 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Private medical insurance options
• Life assurance
• Hybrid and flexible working opportunities
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
• Enhanced parental leave
• Monthly award programme and online peer-to-peer recognition
• Long service recognition, with vouchers and additional annual leave
• Refer a friend bonus
• Discounts on InHealth’s healthcare services
• Smart tech, Cycle to Work and thousands of discounts and cashback options
• Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

About us

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.