Asset Technician - Systems

University of Manchester; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a world-class institution as an Asset Technician, where your passion for system management and data handling will thrive. In this role, you will support the development of a Computer-Aided Facilities Management (CAFM) system, ensuring accurate asset and maintenance records. You'll be the first point of contact for users, assisting with access and providing helpdesk support. Enjoy a range of benefits, including flexible working arrangements and career development opportunities, in a vibrant, culturally diverse city. This is a fantastic opportunity to contribute to a supportive and inclusive environment while advancing your career in facilities management.

Benefits

Flexible Working Arrangements

Career Development Opportunities

Training and Mentorship

Family-Friendly Policies

Relocation Assistance

Qualifications

• HNC or working towards a degree in IT or relevant experience.
• Strong communication and organizational skills are essential.

Responsibilities

• Maintain and update the asset database and coordinate PPM schedules.
• Provide helpdesk support and assist with user training sessions.

Skills

Communication Skills

Organizational Skills

Analytical Skills

Experience with CAFM Systems

Proficiency in Microsoft 365

Ability to Write Processes

Ability to Work in Fast-Paced Environment

Education

HNC or Degree in IT, Asset Management, or Facilities Management

Tools

CAFM Systems (Concerto preferred)

Microsoft 365

Power BI

SQL

Microsoft Visio

Job description

About the Role:

We are looking for a dedicated and proactive Asset Technician to join our Facilities Maintenance and Compliance team at The University of Manchester.

If you have a passion for System Management and Data Handling, Asset Maintenance, and supporting system users, this could be the perfect opportunity for you!

As an Asset Technician, you will play a key role in supporting the development and management of our CAFM (Computer-Aided Facilities Management) system, ensuring the accuracy and efficiency of Asset and Maintenance records.

You will be the first point of contact for system users, assisting with system access, setup, and providing helpdesk support.

Key Responsibilities:

• Maintain and update the asset database, processing change requests within agreed timescales.
• Serve as the first point of contact for system users, providing advice and guidance on system access and setup.
• Coordinate and record Planned Preventative Maintenance (PPM) schedules.
• Manage user accounts within the CAFM system, ensuring appropriate access and permissions.
• Import and export data (asset, finance, supplier, and work orders) to/from the CAFM system.
• Support the creation and maintenance of user guides, ensuring effective communication of system updates.
• Assist with planning and delivering training sessions for CAFM system users.
• Provide helpdesk support via telephone, video call, and email to resolve system-related issues.
• Assist in generating reports on key performance metrics, including bespoke Excel reports and Power BI dashboards.
• Test new features and updates to the CAFM system before live deployment.
• Assist the Asset Manager in maintaining and improving the CAFM system’s functionality.

What We’re Looking For:

Essential Skills and Experience:

• HNC or working towards a degree in IT, Asset Management, Facilities Management, or relevant experience.
• Strong communication skills to interact effectively with both technical and non-technical teams.
• Excellent organisational and analytical skills.
• Experience using CAFM systems (Concerto preferred).
• Proficiency in Microsoft 365, especially Excel.
• Ability to write clear processes and procedures.
• Capable of working in a fast-paced, demand-driven environment.

Desirable Skills and Experience:

• Experience configuring a CAFM system.
• Familiarity with creating dashboards using Microsoft Power BI.
• Knowledge of SQL coding.
• Experience using Microsoft Visio.

Why Work at the University of Manchester?

Join a world-class institution that values diversity and equality in the workplace.

Benefit from a range of staff benefits, including family-friendly policies, flexible working arrangements, and career development opportunities. Access to training and mentorship to support your career growth, with structured development plans and performance reviews. Be part of a global institution in a vibrant, culturally diverse city, with support for international applicants and relocation assistance.

The University of Manchester is committed to providing a supportive and inclusive environment where all employees can thrive.

We invite applications from all backgrounds and look forward to welcoming the next member of our team to the Directorate of Estates and Facilities.

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.