Asset Compliance Admin & Helpdesk Coordinator

ISS Facility Services UK; Ashton-under-Lyne; On-site; GBP 21,000 - 27,000; Full time

Job summary

ISS is seeking a Business Administrator in Ashton-under-Lyne to support 55001 asset management compliance, CAFM planning, and helpdesk operations.

The role involves coordinating service visits, preparing safety work packs, maintaining safety documentation, and ensuring timely actioning of tasks. You will work closely with third-party suppliers and internal teams to deliver accurate reporting and strong client relationships.

Qualifications

• Experience in administration and helpdesk support.
• Ability to coordinate with third-party resources.
• Knowledge of safety procedures and compliance documentation.
• Organised with proactive communication and attention to detail.

Responsibilities

• Administer back-office functions to support 55001 asset management compliance and CAFM reporting.
• Book and coordinate service visits for contractors and prepare health and safety work packs for approval.
• Ensure safety documentation and compliance packs are issued, tracked, and actioned within required timeframes.
• Operate an effective helpdesk service, manage enquiries and direct workflow using electronic systems.
• Log and prioritise calls, assign reference numbers and meet KPI response times.
• Liaise with third-party suppliers to allocate work and maintain two-way communication.
• Provide general administrative support and cover for colleagues during absences.
• Support compliance, safety and client relationship activities to achieve high service standards.

Skills

Excellent telephone manner

Organisation skills

Proficient IT skills

Independent worker

Time management

Clear verbal and written communication

Willingness to learn new systems

Tools

Microsoft Excel

Microsoft Office

Job description

ISS is seeking a Business Administrator in Ashton-under-Lyne to support 55001 asset management compliance, CAFM planning, and helpdesk operations.

The role involves coordinating service visits, preparing safety work packs, maintaining safety documentation, and ensuring timely actioning of tasks. You will work closely with third-party suppliers and internal teams to deliver accurate reporting and strong client relationships.