Technical Assurance Coordinator

ISS Facility Services UK; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

ISS Facility Services UK is seeking a Certificates Coordinator in Birmingham. You will support the compliance and certification team by maintaining robust records, monitoring activity, and producing management information to drive performance improvements across Reactive, PPM and Remedial works.

The role acts as a link between compliance teams and field service delivery, ensuring technical accuracy and timely paperwork in line with SLAs.

Qualifications

• Attention to detail and accuracy in documentation.
• Organised, reliable and able to work in a fast-paced environment.
• Quick learner with ability to adapt to new processes and systems.
• Team player able to collaborate with large teams.
• IT literate with experience using digital tools.
• Experience with ticketing systems or similar tools is advantageous.

Responsibilities

• Monitor compliance documentation, recording levels and gaps.
• Review documents for technical accuracy and quality across streams.
• Identify remedial actions to retain compliant status across equipment and estate.
• Track and assign remedial tasks, ensuring progress is recorded.
• Ensure paperwork is uploaded within agreed SLAs for all work orders.
• Liaise between compliance analysts and field engineering delivery teams.
• Maintain comprehensive records of activities and communications.
• Produce periodic and ad hoc reports to support performance monitoring.

Skills

Attention to detail

Organised

Fast-paced environment

Team player

IT literate

Ticketing systems

Tools

Ticketing systems

Job description

Certificates Coordinator

Contract: Key Account Network

Location: Birmingham, B37 7YN

Hours of work: 40

Contract Type: Fixed Term Contract - 12 months

We are seeking a Certificates Coordinator to support operational delivery across the contract, reporting to the Compliance & Certification Team Leader and/or Service Delivery Manager.

The role focuses on providing and reviewing supporting documentation to ensure technical accuracy and consistent quality control across Reactive, PPM and Remedial works.

Job Description

We are looking for an organised and detail-focused individual who can act as a key link between compliance teams and field service delivery teams.

You will maintain robust records, monitor compliance activity, and produce management information to support performance measurement and continuous service improvement.

Key Responsibilities

• Monitor compliance documentation, recording compliance levels and identifying gaps.
• Review supporting documentation to ensure technical accuracy and quality control across all delivery streams.
• Identify essential remedial actions required to retain compliant status across equipment, activities and the estate.
• Track and assign remedial activities, ensuring progress is monitored and recorded.
• Ensure all work order tasks have relevant paperwork uploaded within agreed SLAs.
• Liaise between compliance analysts/teams and field engineering service delivery teams.
• Maintain comprehensive records of all activities and communications for each request.
• Produce periodic and ad hoc reports, including management information to support performance monitoring and service improvement.

Professional and Personal Competencies/Qualifications

• Strong attention to detail, with the ability to review and process large volumes of documentation.
• Reliable, organised, and able to work accurately in a fast-paced environment.
• Quick learner who can pick up new processes and systems efficiently.
• Strong team player, comfortable working as part of a large and growing team.
• IT literate, with experience using systems and digital tools.
• Previous office-based experience is desirable.
• Experience using ticketing systems, or similar systems, would be advantageous.

The Company

ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors - from healthcare to finance - to deliver smart, sustainable solutions that improve everyday experiences.

We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.

As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team - we’ll be happy to support you.

Join ISS and be part of something bigger.