Business Administrator

ISS Facility Services UK; Ashton-under-Lyne; On-site; GBP 21,000 - 27,000; Full time

Job summary

ISS is seeking a Business Administrator in Ashton-under-Lyne to support 55001 asset management compliance, CAFM planning, and helpdesk operations.

The role involves coordinating service visits, preparing safety work packs, maintaining safety documentation, and ensuring timely actioning of tasks. You will work closely with third-party suppliers and internal teams to deliver accurate reporting and strong client relationships.

Qualifications

• Experience in administration and helpdesk support.
• Ability to coordinate with third-party resources.
• Knowledge of safety procedures and compliance documentation.
• Organised with proactive communication and attention to detail.

Responsibilities

• Administer back-office functions to support 55001 asset management compliance and CAFM reporting.
• Book and coordinate service visits for contractors and prepare health and safety work packs for approval.
• Ensure safety documentation and compliance packs are issued, tracked, and actioned within required timeframes.
• Operate an effective helpdesk service, manage enquiries and direct workflow using electronic systems.
• Log and prioritise calls, assign reference numbers and meet KPI response times.
• Liaise with third-party suppliers to allocate work and maintain two-way communication.
• Provide general administrative support and cover for colleagues during absences.
• Support compliance, safety and client relationship activities to achieve high service standards.

Skills

Excellent telephone manner

Organisation skills

Proficient IT skills

Independent worker

Time management

Clear verbal and written communication

Willingness to learn new systems

Tools

Microsoft Excel

Microsoft Office

Job description

Business Administrator

Contract: Infrastructure

Location: Ashton-under-Lyne, Manchester - M34 5HF

Hours of work: 40

Contract Type: Permanent

We are seeking a Business Administrator professional to support 55001 asset management compliance, CAFM engineering PPM compliance planning, and helpdesk operations.

The role plays a key part in ensuring effective coordination of engineering activities, accurate reporting, and compliance with required standards.

Job Description

We are looking for a highly organised individual who can deliver an efficient helpdesk service, support third-party resource planning, and maintain strong client and colleague relationships while ensuring all operational and safety procedures are consistently followed.

Key Responsibilities

• Administer back-office functions to support 55001 asset management compliance, including PPM CAFM upload sheets and reporting on completion, corrective actions, and forward planning
• Book and coordinate service visits for supply chain contractors, including creating and submitting health and safety work packs for approval
• Ensure all safety documentation and compliance packs are issued, tracked, and actioned within required timeframes
• Operate an effective helpdesk service, managing enquiries and directing workflow using electronic systems
• Log and prioritise all calls accurately, assigning reference numbers and meeting KPI response times
• Liaise with third-party suppliers to allocate work and maintain clear two-way communication
• Provide general administrative and clerical support, including cover for colleagues during absences
• Support compliance, safety, and client relationship activities, contributing to a high standard of service delivery

Professional and Personal Competencies/Qualifications

• Excellent telephone manner and professional communication skills
• Strong organisational skills with the ability to prioritise workloads effectively
• Competent IT skills with proficiency in Microsoft Office applications, particularly Excel
• Ability to work independently, use initiative and perform effectively under pressure
• Strong time management skills with the ability to meet deadlines
• Clear and confident verbal and written communication skills, with a proactive approach to engagement
• Willingness and ability to learn new systems and processes

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether its hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing