Assessment Service Adviser (Appointments / Scheduling)

Posturite Ltd; Waldron; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Posturite Ltd in the United Kingdom is seeking a coordinator for appointments scheduling within our assessment service. This fast-paced role sits at the centre of coordinating customers, assessors and internal teams to ensure a smooth experience.

The role blends customer service, scheduling, administration and problem solving, ideal for someone who thrives in a busy environment and delivering excellent service. Hybrid working is available after training, with flexible hours.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• Excellent organisational and time-management skills.
• A customer focused approach with a positive attitude.
• The ability to work independently and proactively solve problems.
• Experience in a coordination, scheduling, administration or customer service environment.
• Confident using Microsoft Office 365 and business systems.

Responsibilities

• Coordinate activity between customers, assessors and internal teams.
• Schedule appointments and manage calendars.
• Provide administration support and resolve scheduling issues.

Skills

Customer service

Scheduling

Administration

Problem solving

Organisational skills

Attention to detail

Communication

Time management

Tools

Microsoft Office 365

Job description

This is a fast paced and varied role that sits at the centre of our assessment service delivery (Appointments scheduling), helping to coordinate activity between customers, Assessors and internal teams to ensure a smooth and efficient experience. The role combines customer service, scheduling, administration and problem solving, making it ideal for someone who enjoys working in a busy environment and delivering excellent service.

Key details for the role are set out below.

• Salary: £26,660 per annum
• Location: Berwick, East Sussex office with hybrid working available following completion of training.
• Hours: Full time, but we would also consider part time hours

What we are looking for

We are looking for someone who enjoys providing excellent customer service, has strong organisational skills and can manage multiple priorities while maintaining accuracy and attention to detail.

Successful candidates will be confident communicators, comfortable working with systems and processes, and able to build effective working relationships with both colleagues and customers.

Applicants should ideally have:

• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• Excellent organisational and time management skills.
• A customer focused approach with a positive attitude.
• The ability to work independently and proactively solve problems.
• Experience in a coordination, scheduling, administration or customer service environment.
• Confidence using Microsoft Office 365 and business systems.