Assessment Service Adviser (Appointments / Scheduling)

Posturite Ltd; Waldron; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Option for part-time hours

Job summary

Posturite Ltd is seeking a proactive coordinator to manage appointments and service delivery. You will liaise between customers, Assessors and internal teams to ensure a smooth, accurate experience in a busy environment.

Ideal candidates will have strong communication, organisation, and time-management skills, with experience in coordination, scheduling, administration or customer service. Hybrid working applies after training and full-time or part-time hours are considered.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• Excellent organisational and time management skills.
• A customer focused approach with a positive attitude.
• The ability to work independently and proactively solve problems.
• Experience in a coordination, scheduling, administration or customer service environment.

Responsibilities

• Coordinate appointments between customers, Assessors and internal teams to ensure a smooth experience.
• Deliver high-quality customer service and maintain accuracy across tasks.
• Provide effective administration support and proactive problem solving.
• Support scheduling and coordination to keep service delivery on track.

Skills

Customer service

Scheduling coordination

Administration

Problem solving

Time management

Tools

Microsoft Office 365

Business systems

Job description

This is a fast paced and varied role that sits at the centre of our assessment service delivery (Appointments scheduling), helping to coordinate activity between customers, Assessors and internal teams to ensure a smooth and efficient experience. The role combines customer service, scheduling, administration and problem solving, making it ideal for someone who enjoys working in a busy environment and delivering excellent service.

Key details for the role are set out below.

• Salary: £26,660 per annum
• Location: Berwick, East Sussex office with hybrid working available following completion of training.
• Hours: Full time, but we would also consider part time hours

What we are looking for

We are looking for someone who enjoys providing excellent customer service, has strong organisational skills and can manage multiple priorities while maintaining accuracy and attention to detail.

Successful candidates will be confident communicators, comfortable working with systems and processes, and able to build effective working relationships with both colleagues and customers.

Applicants should ideally have:

• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• Excellent organisational and time management skills.
• A customer focused approach with a positive attitude.
• The ability to work independently and proactively solve problems.
• Experience in a coordination, scheduling, administration or customer service environment.
• Confidence using Microsoft Office 365 and business systems.