Assessment Centre Manager

ExamWorks Investigation Services Limited; Greater Manchester; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

ExamWorks Investigation Services Limited in Greater Manchester invites an experienced Assessment Centre Manager to lead our assessment centres across the region. This hybrid role combines on-site leadership with two days of home working, a 6-month fixed-term contract, and a focus on delivering high-quality, compliant assessment services.

You will oversee operations, drive performance, recruit and develop Health Professionals, ensure CGQSF compliance, and partner with HR to support wellbeing and

Qualifications

• Proven leadership and people management experience.
• Strong operational management background, preferably in healthcare or assessment services.
• Ability to balance compliance, quality, and performance targets.
• Excellent communication, problem solving, and organisational skills.
• Commitment to employee development and wellbeing.

Responsibilities

• Lead daily operations across assessment centres including assessments, administration, customer service, facilities and health & safety.
• Monitor performance against contractual target levels, audits and turnaround times; promote continuous improvement.
• Recruit, train and develop Health Professionals; support growth with development plans and appraisals.
• Ensure CGQSF governance, sign-off processes and regional data accuracy.
• Manage estates, facilities, IT infrastructure, security systems and site compliance.
• Champion employee engagement; partner with HR to lead wellbeing, attendance and performance management.
• Analyse data, produce reports and communicate metrics to identify service improvements.
• Investigate and resolve customer concerns to maintain high service standards.
• Identify efficiencies, reduce costs and implement process improvements.

Skills

Leadership

People management

Operational management

Communication

Problem solving

Organisational skills

Job description

Greater Manchester based (Hybrid 3 days on-site/2 days home working) 6 months fixed term

We’re seeking an experienced Assessment Centre Manager to provide leadership and oversight across our Assessment Centres around Manchester. This pivotal role ensures services are delivered to the highest standards, balancing operational efficiency, compliance, and employee wellbeing.

What you’ll do

• Lead daily operations: Oversee assessments, administration, customer service, facilities, and health & safety, ensuring smooth delivery of services.
• Drive performance: Monitor Health Professionals against contractual Target Performance Levels (TPLs), audit requirements, and turnaround times, promoting best practice and continuous improvement.
• Recruit and develop talent: Work with recruitment teams to attract, train, and retain Health Professionals. Support their professional growth with tailored development plans, appraisals, and succession planning.
• Ensure compliance: Maintain regional databases, oversee sign off processes, and embed the Clinical Governance Quality and Service Framework (CGQSF) into daily practice.
• Manage estates and facilities: Report on capacity and utilisation, conduct site inspections, and ensure compliance with statutory standards, IT infrastructure, and security systems.
• Champion employee engagement: Partner with HR to foster wellbeing, manage attendance and performance proactively, and motivate teams to deliver high-quality outcomes.
• Analyse and report data: Maintain management information systems, produce accurate reports, and communicate performance metrics to identify opportunities for service improvement.
• Handle customer concerns: Investigate complaints, elevate serious issues, and ensure customer service standards are consistently met.
• Promote innovation: Identify efficiencies, reduce costs, and implement process improvements to optimise business performance.

What we’re looking for

• Proven leadership and people management experience
• Strong operational management background, ideally within healthcare or assessment services
• Ability to balance compliance, quality, and performance targets
• Excellent communication, problem solving, and organisational skills
• Commitment to employee development and wellbeing

This is a high impact role where you’ll shape the delivery of assessment services, inspire your team, and ensure our centres operate to the highest standards.