Assertive Outreach West Team Admninistrator

Dorset HealthCare University NHS Foundation Trust; Weymouth; On-site; GBP 23,000 - 30,000; Full time

Job summary

Dorset HealthCare University NHS Foundation Trust in Weymouth is seeking an Administrative Assistant to support the Assertive Outreach West Service, helping deliver person-centred care to individuals with severe and enduring mental health needs.

The role involves coordinating meetings, maintaining records, supporting communications with service users, carers and partner agencies, and preparing reports and correspondence with care and confidentiality at the core.

Qualifications

• NVQ Level 3 or equivalent in Administration or Customer Service
• Educated to GCSE level or equivalent
• Ability to manage competing priorities and deadlines
• Strong communication and interpersonal skills
• Experience of arranging meetings, taking minutes, and managing diaries
• Excellent organisational and time management skills
• Excellent attention to detail
• Positive and professional attitude
• Commitment to providing high-quality support to colleagues, service users, carers, and partner agencies
• Flexible and adaptable approach to work

Responsibilities

• Provide administrative support to the multidisciplinary team, Team Leader, and Consultant Psychiatrist.
• Responsibilities include coordinating and supporting Professional meetings, MDT professional meetings, and other routine administrative tasks.
• Provide administrative support to clients, carers, relatives, and both internal and external stakeholders.
• Record and distribute minutes for risk planning and risk management meetings.
• Answer telephone calls and respond to enquiries professionally and efficiently.
• Ensure the smooth day-to-day running of the office, supporting the Team Leader with a range of administrative duties.
• Undertake Winscribe transcription for doctors and maintain accurate clinical and administrative records.

Skills

NVQ Level 3 or equivalent in Admin/CS

GCSE level or equivalent

Managing competing priorities

Strong communication/interpersonal

Meetings coordination/minutes/diaries

Organisational/time management

Attention to detail

Professional attitude

Support to colleagues/service users/ag

Flexible/adaptable

Microsoft Office Outlook

Education

GCSE level or equivalent

Tools

Microsoft Office (Outlook)

Job description

Dorset HealthCare University NHS Foundation Trust

Assertive Outreach West Team Admninistrator

The closing date is 22 October 2026

The Assertive Outreach West Service supports people living with severe and enduring mental illness (SMI) to engage with treatment, maintain their wellbeing, and live fulfilling lives within their communities.

The Administrative Assistant plays a key role in supporting the Assertive Outreach Service to deliver high-quality, person-centred care to individuals with severe and enduring mental health needs. The post holder will provide comprehensive administrative support to the multidisciplinary team, ensuring the smooth and efficient running of the service.

The role involves managing day-to-day administrative tasks, maintaining accurate electronic records, coordinating meetings and appointments, supporting communication with service users, carers, families, and partner agencies, and assisting with the preparation of reports, letters, and documentation. The post holder will contribute to effective service delivery by ensuring information is processed accurately, confidentially, and in a timely manner.

Working closely with clinical staff, the Team Leader, and Consultant Psychiatrist, the Administrative Assistant will support key service functions including multidisciplinary team meetings, professional meetings, caseload management processes, and routine operational activities. The role requires excellent organisational skills, attention to detail, strong communication skills, and the ability to manage competing priorities within a busy and dynamic mental health service.

Main duties of the job

Provide administrative support to the multidisciplinary team, Team Leader, and Consultant Psychiatrist. Responsibilities include coordinating and supporting Professional meetings, MDT professional meetings, and other routine administrative tasks. Provide administrative support to clients, carers, relatives, and both internal and external stakeholders. Record and distribute minutes for risk planning and risk management meetings. Answer telephone calls and respond to enquiries professionally and efficiently. Ensure the smooth day-to-day running of the office, supporting the Team Leader with a range of administrative duties. Undertake Winscribe transcription for doctors and maintain accurate clinical and administrative records.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities.

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [e-mail]

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

Person Specification

Skills/Experience/Attribute

• NVQ Level 3 or equivalent in Administration or Customer Service
• Educated to GCSE level or equivalnat
• Ability to manage competing priorities and work to deadlines
• Strong communication and interpersonal skills.
• Experience of arranging meetings, taking minutes, and managing diaries.
• Excellent organisational and time management skills.
• Excellent attention to detail.
• Positive and professional attitude.
• Commitment to providing high-quality support to colleagues, service users, carers, and partner agencies.
• Flexible and adaptable approach to work.

skills

• Experience of using Microsoft Office software including Outlook.

Knowledge

• Understanding of confidentiality, information governance, and data protection
• Awareness of mental health services and the needs of service users and carers.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Dorset HealthCare University NHS Foundation Trust

Address

Assertive Outreach West, Weymouth and Portland CMHT

Assertive Outreach West, Weymouth and Portland CMHT