Assertive Outreach West Team Admninistrator

Dorset HealthCare; Wyke Regis; On-site; GBP 21,000 - 27,000; Full time

Job summary

Dorset HealthCare is seeking an Administrative Assistant to support the Assertive Outreach West Service. You will provide comprehensive administrative support to a multidisciplinary team, manage electronic records, and coordinate meetings with service users and partner agencies.

The role requires strong organisational and communication skills to ensure timely, confidential handling of information. Working closely with clinical staff, you will support risk meeting processes and transcription

Qualifications

• Provide comprehensive administrative support to multidisciplinary team.
• Maintain accurate electronic records and documentation.
• Coordinate meetings, appointments and communications with service users, carers, families and partner agencies.

Responsibilities

• Provide administrative support to the Team Leader and Consultant Psychiatrist.
• Coordinate professional and MDT meetings and minutes.
• Record and distribute minutes for risk planning and risk management meetings.
• Answer calls and respond to enquiries professionally.
• Ensure smooth day-to-day running of the office and handle a range of admin duties.

Skills

Administrative support

Communication skills

Tools

Winscribe transcription

Job description

The Assertive Outreach West Service supports people living with severe and enduring mental illness (SMI) to engage with treatment, maintain their wellbeing, and live fulfilling lives within their communities.

The Administrative Assistant plays a key role in supporting the Assertive Outreach Service to deliver high-quality, person-centred care to individuals with severe and enduring mental health needs. The post holder will provide comprehensive administrative support to the multidisciplinary team, ensuring the smooth and efficient running of the service.

The role involves managing day-to-day administrative tasks, maintaining accurate electronic records, coordinating meetings and appointments, supporting communication with service users, carers, families, and partner agencies, and assisting with the preparation of reports, letters, and documentation. The post holder will contribute to effective service delivery by ensuring information is processed accurately, confidentially, and in a timely manner.

Working closely with clinical staff, the Team Leader, and Consultant Psychiatrist, the Administrative Assistant will support key service functions including multidisciplinary team meetings, professional meetings, caseload management processes, and routine operational activities. The role requires excellent organisational skills, attention to detail, strong communication skills, and the ability to manage competing priorities within a busy and dynamic mental health service.

• Provide administrative support to the multidisciplinary team, Team Leader, and Consultant Psychiatrist.
• Responsibilities include coordinating and supporting Professional meetings, MDT professional meetings, and other routine administrative tasks.
• Provide administrative support to clients, carers, relatives, and both internal and external stakeholders.
• Record and distribute minutes for risk planning and risk management meetings.
• Answer telephone calls and respond to enquiries professionally and efficiently.
• Ensure the smooth day-to-day running of the office, supporting the Team Leader with a range of administrative duties.
• Undertake Winscribe transcription for doctors and maintain accurate clinical and administrative records.

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities.