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Kent and Medway NHS and Social Care Partnership Trust; Sevenoaks; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Kent and Medway Mental Health NHS Trust in Sevenoaks is seeking an Administrator to join the West Kent Neuropsychiatry Administration Team, providing direct administrative support to the Clinical Team.

You will manage workload, maintain records on RiO, undertake diary management, and act as a calm, professional point of contact for service users and external stakeholders. The role includes supervising Band 2 staff after six months and occasional travel to Ashford for cover.

Qualifications

• Experience of electronic diary management.
• Ability to manage workload and prioritise tasks.
• Strong written and verbal communication with internal and external stakeholders.

Responsibilities

• Maintain records on RiO and ensure accuracy and governance.
• Produce high quality documents from multiple software sources.
• Take minutes of local meetings and type onto team template.
• Provide a top-and-tail service for branding, grammar and presentation.
• Scan and upload forms to RiO and update patient demographics.
• Determine urgency of emails and liaise with management when needed.
• Book interpreters using the appropriate system and procedures.
• Supervise Band 2 administrative staff after probation.

Skills

Excellent communication

Organisational skills

Initiative

Diary management

Tools

RiO

BigHand

Email & Calendar

Spreadsheets

Job description

Administrator | Kent and Medway Mental Health NHS Trust

Company:

Company: Kent and Medway NHS and Social Care Partnership Trust

You will be part of the West Kent Neuropsychiatry Administration Team who provides direct administrative support to the West Kent Neuropsychiatry Clinical Team.

You will also be expected to liaise effectively with employees at all levels throughout the organisation and with external organisations as required, using verbal, written and electronic media.

You will be expected to work on own initiative with the ability to organise own workload and exercise discretion as to the degree of urgency and importance required, create and maintain spreadsheets and databases, have experience of electronic diary management, be an excellent communicator and ability to remain calm in sometimes difficult situations.

You will have front line contact with service users, carers and the general public or other external stakeholders, as well as internal colleagues.

You will also be expected to supervise the Band 2 Assistant Administrator after the six month probation period.

You may, from time to time, be required to travel to our East Kent Neuropsychiatry office in Ashford to provide cover/support to our admin colleagues and clinicians so a car owner would be beneficial.

• To maintain records on electronic systems such as RiO for which accuracy and promptness are critical as is adherence to information governance policy and procedures.
• To understand appropriate use of email, calendar and accessing centralised services for room bookings.
• To provide support to Administration Business Co-ordinator/Performance and Quality and Administration Manager in ensuring teams conform to the Health and Social Care Records policy and RiO user guidance.
• Postholders may supervise Band 2 administrative staff when appropriate including allocation of work and monitoring standards of work produced and ensuring equality of workload.
• To be able to produce high quality documents from a variety of software whether downloaded, digital dictation e.g. BigHand or from other means.
• To be competent in taking minutes of local meetings and typing up of same onto team template.
• Accepting draft letters and documents from clinicians and providing a ‘top and tail’ service in relation to branding, grammar, punctuation, presentation and etiquette.
• Scanning and uploading of /forms to RiO and filing of documents as appropriate, updating any patient demographic details as required.
• Determining urgency and importance of emails and deals with them appropriately, highlighting emails to management where necessary.
• Booking of interpreters as requested using the appropriate system and following agreed.

We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated ‘Good’ by the Care Quality Commission (CQC).

Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.

Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.

Our vision is simple: we are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.

Join us if you share our passion for better mental health care and want to be part of a team that’s working well together.

Please see the attached job description for full details of the main duties and responsibilities of the role.

This advert closes on Monday 28 Sep 2026

Proud member of the Disability Confident employer scheme

Administrator | Kent and Medway Mental Health NHS Trust

Company: Kent and Medway NHS and Social Care Partnership Trust

Salary: £25,760 - £27,476 Per annum

Hours: Full-time

Location: Sevenoaks, TN13 3PG

Job type: Permanent

Posting date: 14 Sept 2026

Closing date: 14 Oct 2026

Summary

Previous applicants need not apply.

You will be part of the West Kent Neuropsychiatry Administration Team who provides direct administrative support to the West Kent Neuropsychiatry Clinical Team.

You will also be expected to liaise effectively with employees at all levels throughout the organisation and with external organisations as required, using verbal, written and electronic media.

You will be expected to work on own initiative with the ability to organise own workload and exercise discretion as to the degree of urgency and importance required, create and maintain spreadsheets and databases, have experience of electronic diary management, be an excellent communicator and ability to remain calm in sometimes difficult situations.

You will have front line contact with service users, carers and the general public or other external stakeholders, as well as internal colleagues.

You will also be expected to supervise the Band 2 Assistant Administrator after the six month probation period.

You may, from time to time, be required to travel to our East Kent Neuropsychiatry office in Ashford to provide cover/support to our admin colleagues and clinicians so a car owner would be beneficial.

• To maintain records on electronic systems such as RiO for which accuracy and promptness are critical as is adherence to information governance policy and procedures.
• To understand appropriate use of email, calendar and accessing centralised services for room bookings.
• To provide support to Administration Business Co-ordinator/Performance and Quality and Administration Manager in ensuring teams conform to the Health and Social Care Records policy and RiO user guidance.
• Postholders may supervise Band 2 administrative staff when appropriate including allocation of work and monitoring standards of work produced and ensuring equality of workload.
• To be able to produce high quality documents from a variety of software whether downloaded, digital dictation e.g. BigHand or from other means.
• To be competent in taking minutes of local meetings and typing up of same onto team template.
• Accepting draft letters and documents from clinicians and providing a ‘top and tail’ service in relation to branding, grammar, punctuation, presentation and etiquette.
• Scanning and uploading of /forms to RiO and filing of documents as appropriate, updating any patient demographic details as required.
• Determining urgency and importance of emails and deals with them appropriately, highlighting emails to management where necessary.
• Booking of interpreters as requested using the appropriate system and following agreed.

We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated ‘Good’ by the Care Quality Commission (CQC).

Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.

Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.

Our vision is simple: we are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.

Join us if you share our passion for better mental health care and want to be part of a team that’s working well together.

Please see the attached job description for full details of the main duties and responsibilities of the role.

This advert closes on Monday 28 Sep 2026

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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