Physiotherapy Administrator

Dorset HealthCare University NHS Foundation Trust; St Leonards; On-site; GBP 12,000 - 15,000; Part time

Job summary

Dorset HealthCare University NHS Foundation Trust is seeking an experienced Physiotherapy Administrator to join the Community Physiotherapy Teams across Dorset on a part-time basis. The role focuses on diary coordination, appointment letters, and general administrative support in a busy NHS environment.

The successful candidate will have strong IT and organisational skills, experience with patient record systems, and the ability to prioritise tasks in a fast-paced team.

Qualifications

• Recent experience in a comparable role.
• Recent experience in a customer-focused role.
• Experience using Clinical patient record systems.
• Excellent written and spoken English.

Responsibilities

• Coordinate diary and appointments for Physiotherapists.
• Send appointment letters and manage incoming mail/phone calls.
• Provide administrative and organisational support using trust systems.
• Greet patients and check them in for appointments.
• Maintain confidential records and local recording systems.

Skills

Office procedures

IT skills

Prioritisation

Initiative

Microsoft Office

Education

NVQ level 2 in office procedures

RSA level 2 IT skills

Tools

Clinical patient record systems

Job description

Dorset HealthCare University NHS Foundation Trust

Physiotherapy Administrator

The closing date is 22 October 2026

An opportunity has arisen for an Administrator to join the Community Physiotherapy Teams across Dorset. This is a part-time post 22.5 hours per week.

Applicants must have excellent communication skills, an organised and methodical approach to their duties and enjoy a very driven administrative role. They must also be a team player who can respond quickly and easily to changing priorities and demands. Exceptional organisational and IT skills are essential for this role as well the ability to prioritise tasks and workload. A flexible, co-operative approach will be important, as you will be joining a busy, friendly team, where you will receive regular supervision.

An understanding of the NHS is preferable but not essential, along with experience of working with an electronic patient record system.

If you have proven experience as an administrator, are motivated to deliver high quality standards and services and have an eye for detail who enjoys working as part of a team within a very busy environment we would welcome your application.

We welcome informal enquiries, please contact Lucy Rackstraw 07721 237852

Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

Main duties of the job

The successful candidate will be responsible for supporting the team of Physiotherapists working across Dorset. The main duties will include diary coordination, including booking and rescheduling appointments with patients, sending appointment letters and dealing with incoming mail and telephone calls.

To provide administrative and organisational support to the Physiotherapy Department including using the trust computerised systems together with a high level of communication, telephone skills and an ability to use own initiative.

Be the welcoming face of the department, checking patients in for their appointment, dealing with queries both face to face & on the phone.

You will operate a range of confidential manual and computerised information record systems; accurately maintain service user files and other local recording systems.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [e-mail]

Person Specification

Knowledge, Skills and Training

• NVQ level 2 or equivalent in office procedures
• RSA level 2 or equivalent IT skills.
• Ability to prioritise effectively.
• Ability to use own initiative within sphere of responsibility.
• IT skills - Microsoft office functions and

Personal Qualities/Attributes

• Able to perform under pressure.

Knowledge, Skills and Training

• Recent experience of working in a comparable role.
• Recent experience of working in a customer-focused role
• Use of Clinical patient record systems

Additional Requirements

• Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Dorset HealthCare University NHS Foundation Trust