Assertive Outreach Officer

Ashfield District Council; Kirkby-in-Ashfield; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Local Government pension scheme

Personal Development

Discounted leisure facilities

Retail discounts

Free eye tests

Cycle to work scheme

Health and well-being

Job summary

Ashfield District Council is recruiting an Assertive Outreach Officer to join the Housing Options Team in Kirkby-in-Ashfield. The role is full-time (37 hours per week) and permanent, with a salary of £29,541 - £32,045 per annum.

You will identify support needs and work with households who are homeless or facing urgent housing need. You will carry out needs assessments, develop tailored action plans with service users and agencies, provide hands-on support through the housing journey, and

Responsibilities

• Identify support needs of households who are homeless or facing urgent housing need.
• Tackle barriers to housing and support move-on into settled accommodation.
• Carry out detailed needs assessments and develop tailored action plans with service users and agencies.

Job description

Ashfield District Council have an exciting opportunity for an Assertive Outreach Officer to join the team based in Kirkby-In-Ashfield. You will join us on a full time, permanent basis (37 hours per week) and in return, you will receive a competitive salary of £29,541 - £32,045 per annum.

Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.

This is an exciting opportunity to join the Housing Options Team as an Assertive Outreach Officer, working proactively with households who are homeless or facing urgent housing need.

The role focuses on identifying support needs, tackling barriers to housing, and helping individuals and families successfully move on into settled accommodation. You will take a person-centred and empowering approach, building trust with service users and supporting them to take an active role in improving their circumstances.

As part of this role, you will carry out detailed needs assessments and develop tailored action plans in partnership with service users and a wide range of agencies, including social care, health services, and voluntary sector organisations. You will provide hands-on support throughout the housing journey—from searching for suitable accommodation and attending viewings, to helping individuals understand their tenancy responsibilities and sustain their new homes.

The post requires strong relationship-building and problem-solving skills, as you will work collaboratively with landlords, support providers and internal teams to find creative solutions to complex situations. You will also play a key part in maintaining accurate case records, monitoring outcomes, and contributing to service improvement through reporting and partnership forums. A proactive, flexible attitude and a commitment to delivering high-quality, customer-focused services are essential

Package

• Up to 43 days per year including bank holidays (pro rata for part time or condensed hours)
• Local Government pension scheme
• Personal Development
• Discounted leisure facilities
• Retail discounts
• Free eye tests
• Cycle to work scheme
• Health and well-being

Closing date: 20 September 2026

Interview date: 28/29 September 2026

Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority.

Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community