Assertive Outreach Officer

Kirklees Metropolitan Council; Dunblane; On-site; GBP 30,000 - 32,000; Full time

Job summary

Ashfield District Council in Dunblane seeks an Assertive Outreach Officer to support households who are homeless or experiencing urgent housing need. You will work proactively with service users, building trust and empowering them to improve their circumstances.

You will carry out detailed needs assessments, develop tailored action plans with partners, and provide hands-on support across the housing journey while maintaining thorough case records and contributing to service improvement.

Qualifications

• Strong relationship-building and problem-solving skills are essential.

Responsibilities

• Carry out detailed needs assessments and develop tailored action plans with service users and partner agencies.
• Provide hands-on support throughout the housing journey, from searching for accommodation and attending viewings to explaining tenancy responsibilities and sustaining new homes.
• Maintain accurate case records, monitor outcomes, and contribute to service improvement through reporting and partnership forums.

Skills

Relationship-building

Problem-solving

Job description

This is an exciting opportunity to join the Housing Options Team as an Assertive Outreach Officer, working proactively with households who are homeless or facing urgent housing need.

The role focuses on identifying support needs, tackling barriers to housing, and helping individuals and families successfully move on into settled accommodation. You willtake a person-centred and empowering approach, building trust with service users and supporting them to take an active role in improving their circumstances.

As part of this role, you will carry out detailed needs assessments and develop tailored action plans in partnership with service users and a wide range of agencies, including social care, health services, and voluntary sector organisations. You will provide hands-on support throughout the housing journey—from searching for suitable accommodation and attending viewings, to helping individuals understand their tenancy responsibilities and sustain their new homes.

The post requires strong relationship‑building and problem‑solving skills, as you will work collaboratively with landlords, support providers and internal teams to find creative solutions to complex situations. You will also play a key part in maintaining accurate case records, monitoring outcomes, and contributing to service improvement through reporting and partnership forums. A proactive, flexible attitude and a commitment to delivering high‑quality, customer‑focused services are essential

For further information, please contact either Ian Scholes, Service Manager at [e-mail] Clair McEvoy, Housing Options Team Leader at [e-mail] please contact by phone on 01623 450000.

Closing date: 20 September 2026

Interview date: 28/29 September 2026

Company: Ashfield District Council

Salary: £29,541 – £32,045 per annum (pay award pending)

Location: Dunblane, Stirling

Sector: Health and Social Care

Sector: Housing

Sector: Community Services

Job Role: Officer