Assertive Outreach Officer (Full Time)

Planning News; Stirling; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

Ashfield District Council is recruiting an Assertive Outreach Officer to work with households who are homeless or facing urgent housing need. You will identify support needs and develop tailored action plans in partnership with service users and agencies.

The role requires strong relationship-building, support throughout the housing journey, and accurate case records, with a proactive attitude and commitment to high-quality, customer-focused services. Closing date and interview details apply.

Responsibilities

• Identify support needs of households who are homeless or facing urgent housing need.
• Develop tailored action plans in partnership with service users and agencies (social care, health, voluntary sector).
• Provide hands-on support through the housing journey—from searching for accommodation to tenancy guidance.
• Maintain accurate case records, monitor outcomes and contribute to service improvement through reporting.

Job description

Jobs

Assertive Outreach Officer

More Information

Salary

£29,541 - £32,045 per annum (pay award pending)

Expires

20/09/2026

Location

Dunblane, Stirling

Job Type

Full Time

This is an exciting opportunity to join the Housing Options Team as an Assertive Outreach Officer, working proactively with households who are homeless or facing urgent housing need.

The role focuses on identifying support needs, tackling barriers to housing, and helping individuals and families successfully move on into settled accommodation. You will take a person-centred and empowering approach, building trust with service users and supporting them to take an active role in improving their circumstances.

As part of this role, you will carry out detailed needs assessments and develop tailored action plans in partnership with service users and a wide range of agencies, including social care, health services, and voluntary sector organisations. You will provide hands-on support throughout the housing journey—from searching for suitable accommodation and attending viewings, to helping individuals understand their tenancy responsibilities and sustain their new homes.

The post requires strong relationship-building and problem-solving skills, as you will work collaboratively with landlords, support providers and internal teams to find creative solutions to complex situations. You will also play a key part in maintaining accurate case records, monitoring outcomes, and contributing to service improvement through reporting and partnership forums. A proactive, flexible attitude and a commitment to delivering high-quality, customer-focused services are essential.

For further information, please contact either Ian Scholes, Service Manager at [e-mail] or Clair McEvoy, Housing Options Team Leader at [e-mail]. Alternatively, please contact by phone on 01623 450000.

Closing date: 20 September 2026

Interview date: 28/29 September 2026

Company: Ashfield District Council

Salary: £29,541 - £32,045 per annum (pay award pending)

Location: Dunblane, Stirling

Sector: Health and Social Care

Sector: Housing

Sector: Community Services

Job Role: Officer

Get more information about Assertive Outreach Officer

Help us break the news - share your information, opinion or analysis