Assertive Outreach Officer

Ashfield District Council; Dunblane; On-site; GBP 26,000 - 34,000; Full time

Job summary

Ashfield District Council is seeking an Assertive Outreach Officer to join the Housing Options Team, working with households who are homeless or facing urgent housing need.

You will conduct detailed needs assessments, develop tailored action plans in partnership with service users and agencies, and support individuals to secure settled accommodation and sustain tenancy responsibilities.

Qualifications

• Carrying out detailed needs assessments and developing tailored action plans.
• Building trust with service users and supporting them to improve housing circumstances.
• Collaborating with social care, health services and voluntary sector to identify needs and solutions.
• Maintaining accurate case records and contributing to service improvement.

Responsibilities

• Identify support needs and tackle barriers to housing for households who are homeless or facing urgent housing need.
• Help individuals and families move on into settled accommodation and understand tenancy responsibilities.
• Develop and implement action plans in partnership with service users and partner agencies.
• Work with landlords, support providers and internal teams to find creative housing solutions and monitor outcomes.

Job description

This is an exciting opportunity to join the Housing Options Team as an Assertive Outreach Officer, working proactively with households who are homeless or facing urgent housing need.

The role focuses on identifying support needs, tackling barriers to housing, and helping individuals and families successfully move on into settled accommodation. You willtake a person-centred and empowering approach, building trust with service users and supporting them to take an active role in improving their circumstances.

As part of this role, you will carry out detailed needs assessments and develop tailored action plans in partnership with service users and a wide range of agencies, including social care, health services, and voluntary sector organisations. You will provide hands-on support throughout the housing journey-from searching for suitable accommodation and attending viewings, to helping individuals understand their tenancy responsibilities and sustain their new homes.

The post requires strong relationship-building and problem-solving skills, as you will work collaboratively with landlords, support providers and internal teams to find creative solutions to complex situations. You will also play a key part in maintaining accurate case records, monitoring outcomes, and contributing to service improvement through reporting and partnership forums. A proactive, flexible attitude and a commitment to delivering high-quality, customer-focused services are essential

For further information, please contact either Ian Scholes, Service Manager at [e-mail] or Clair McEvoy, Housing Options Team Leader at [e-mail] Alternatively please contact by phone on 01623 450000.

Closing date: 20 September 2026

Interview date: 28/29 September 2026