Aspiring Store Leader: Elevate Customer Experience

Lush Ltd.; Sheffield; On-site; GBP 25,000 - 32,000; Full time

Job summary

Lush Ltd. is seeking a Trainee Manager in the United Kingdom to support the store manager in delivering exceptional customer service and building a vibrant, customer-centric team.

You will help plan, train, and execute strategies that enhance the in-store experience while fostering a culture of collaboration and continuous improvement. You will contribute to community engagement, partner with local businesses and charities, and help shape the team structure to achieve top-box goals.

Qualifications

• Customer service excellence; leading by example on the shop floor.
• Ability to navigate difficult conversations and set clear expectations.
• Motivating and developing a high-performing team.
• Strong communication to share store messages with retailers and colleagues.

Responsibilities

• Work closely with the store manager to bring exciting ideas to life and build an exemplary in-store team.
• Support the store manager in creating a customer-focused environment and memorable shopping experiences.
• Assist in training, feedback, and observing leadership to nurture growth.
• Lead a management team to help achieve the store's top-box goals.
• Contribute to budgeting, sales driving, and stock management to meet customer needs.

Skills

Customer Service

Management Skills

Teamwork

Communication

Job description

Lush Ltd. is seeking a Trainee Manager in the United Kingdom to support the store manager in delivering exceptional customer service and building a vibrant, customer-centric team.

You will help plan, train, and execute strategies that enhance the in-store experience while fostering a culture of collaboration and continuous improvement. You will contribute to community engagement, partner with local businesses and charities, and help shape the team structure to achieve top-box goals.