Aspiring IT Support Specialist | Helpdesk & Onboarding

Artek; United Kingdom; Remote; GBP 21,000 - 27,000; Full time

Job summary

Artek is seeking an IT Support candidate in the United Kingdom to join a growing team. The role offers hands‑on experience supporting users and IT systems across hardware, software, networks and cloud technologies, with a pathway toward a long‑term IT career.

The successful candidate will provide first‑line support via phone, email, Teams or in person, diagnose and resolve issues, and help with onboarding and asset records while adhering to security and company policies.

Qualifications

• Basic knowledge of Windows and Microsoft 365.
• Understanding of computer hardware and software.
• Basic networking knowledge.

Responsibilities

• Provide first-line technical support to users by phone, email, Teams or in person.
• Diagnose and resolve hardware and software issues.
• Set up and configure laptops, desktops, printers and other IT equipment.
• Install and update software and applications.
• Create, update and manage user accounts and access permissions.
• Troubleshoot basic network, Wi‑Fi and connectivity issues.
• Log, track and resolve support tickets within agreed timescales.
• Escalate complex technical issues to senior IT teams when required.
• Support Microsoft 365 applications and user accounts.
• Assist with IT onboarding and offboarding of employees.

Skills

Windows

Microsoft Office

Networking

Education

IT/CS qualification desirable

CompTIA A+

CompTIA Network+

Microsoft certifications

ITIL Foundation

Tools

Virtual Machines

Job description

Artek is seeking an IT Support candidate in the United Kingdom to join a growing team. The role offers hands‑on experience supporting users and IT systems across hardware, software, networks and cloud technologies, with a pathway toward a long‑term IT career.

The successful candidate will provide first‑line support via phone, email, Teams or in person, diagnose and resolve issues, and help with onboarding and asset records while adhering to security and company policies.