Aspiring Automotive Service Advisor – Trainee

Toomey Motor Group; Southend-on-Sea; On-site; GBP 16,000 - 20,000; Full time

Job summary

Toomey Motor Group in Essex is seeking a Trainee Service Advisor for our Southend site. You will be trained by our experienced team and learn how to deliver great customer service while supporting the workshop and service department.

This is a full-time position offering mentoring, progression opportunities and a structured training plan to help you start a career in automotive service.

Qualifications

• Passion for delivering excellent customer service.
• Strong communication skills to interact with customers and staff.
• Confident and courteous in phone and in-person conversations.

Responsibilities

• Prepare paperwork and job cards for customers' visits.
• Contact customers before visits to confirm bookings.
• Meet and greet customers when they drop off and collect vehicles.
• Liaise with workshop to ensure timely completion of work.
• Agree on extra work with customers as needed.
• Update customers throughout the day and follow up on completion.

Skills

Customer service

Communication

Phone etiquette

Teamwork

Job description

Toomey Motor Group in Essex is seeking a Trainee Service Advisor for our Southend site. You will be trained by our experienced team and learn how to deliver great customer service while supporting the workshop and service department.

This is a full-time position offering mentoring, progression opportunities and a structured training plan to help you start a career in automotive service.