Trainee Service Advisor

Toomey Motor Group; Southend-on-Sea; On-site; GBP 16,000 - 20,000; Full time

Job summary

Toomey Motor Group in Essex is seeking a Trainee Service Advisor for our Southend site. You will be trained by our experienced team and learn how to deliver great customer service while supporting the workshop and service department.

This is a full-time position offering mentoring, progression opportunities and a structured training plan to help you start a career in automotive service.

Qualifications

• Passion for delivering excellent customer service.
• Strong communication skills to interact with customers and staff.
• Confident and courteous in phone and in-person conversations.

Responsibilities

• Prepare paperwork and job cards for customers' visits.
• Contact customers before visits to confirm bookings.
• Meet and greet customers when they drop off and collect vehicles.
• Liaise with workshop to ensure timely completion of work.
• Agree on extra work with customers as needed.
• Update customers throughout the day and follow up on completion.

Skills

Customer service

Communication

Phone etiquette

Teamwork

Job description

Service House, West Mayne, Basildon, Essex, SS15 6RW United Kingdom

Job description: Trainee Service Advisor

Toomey Motor Group is one of the largest Motor Retailers in Essex, and our continued success can be attributed to our strong performance, growth and leadership throughout both our Basildon and Rochford sites. We are actively seeking candidates to recruit who are dynamic individuals and who are looking to start a career in the automotive sector and who are looking for a full-time role as a Trainee Service Advisor at our Southend Site.

We are looking for people who are full of passion, drive, energy and commitment for an exciting new role. You will be fully trained by our longstanding team of staff, with constant feedback, mentoring and regular appraisals we are looking for someone that is looking to start there career in the motor industry where full training will be given.

About you

You must be passionate about delivering impeccable customer service and thrive at being a part of a busy team. We are looking for someone who is confident, as this role will involve talking to customers/staff over the phone and will be expected to communicate both, directly and effectively to maintain our high standards of customer service. Duties will include:

• Preparation ready for the customers visit, printing job cards and all relevant paperwork
• Contacting the customer, prior to the visit. confirming the booking, date and time
• Meet and greet customers in a timely fashion when they drop off their vehicles and when they come to collect
• Liaise with workshop to ensure work will be completed on time
• Agree any extra work required with customer
• To up date all customers throughout the day
• Follow up all customers to ensure everything was completed to their satisfaction

Please note: Due to the volume of applications, if you have not heard from us 4 weeks from your application then you have not been successful on this occasion.