ASB Officer

Niyaa People; West of England; Hybrid; GBP 34,000 - 49,000; Full time

Benefits offered by this job

£30 per hour Umbrella

Job summary

Niyaa People is seeking an experienced Anti-Social Behaviour (ASB) Officer to join a busy housing team on a temporary basis. You will manage a caseload, conduct investigations from report to resolution, and handle complex ASB cases.

The role offers hybrid working, a £30 per hour umbrella rate, and opportunities to travel to Bristol, Somerset or Devon for resident visits and meetings.

Qualifications

• Previous experience as an ASB Officer or in a similar housing role.
• Strong knowledge of ASB investigations and case management.
• Experience gathering evidence and managing complex ASB cases.

Responsibilities

• Managing and investigating a caseload of approximately 25 ASB cases.
• Conducting interviews, gathering evidence and preparing case files.
• Liaising with residents, partner agencies and external organisations.
• Managing complex and challenging ASB cases professionally and effectively.
• Taking appropriate enforcement action where necessary.
• Supporting low-level court applications and enforcement proceedings.
• Maintaining accurate and detailed case records.
• Carrying out resident visits and attending meetings as required.
• Working collaboratively with colleagues and external partners to achieve positive outcomes.

Skills

ASB investigations

Case management

Interviewing

Evidence gathering

Enforcement action

Court applications

Report writing

Communication

Organisation

Job description

We are currently recruiting for an experienced Anti-Social Behaviour (ASB) Officer to join a busy housing team on a temporary basis.

This is an excellent opportunity for someone with strong, hands‑on ASB case management experience who can hit the ground running, manage their own caseload and confidently handle complex and challenging cases.

You will be responsible for managing a varied caseload of approximately 25 ASB cases, taking ownership of investigations from the initial report through to resolution.

Key responsibilities will include:

• Managing and investigating a caseload of approximately 25 ASB cases.
• Conducting interviews, gathering evidence and preparing case files.
• Liaising with residents, partner agencies and external organisations.
• Managing complex and challenging ASB cases professionally and effectively.
• Taking appropriate enforcement action where necessary.
• Supporting low-level court applications and enforcement proceedings.
• Maintaining accurate and detailed case records.
• Carrying out resident visits and attending meetings as required.
• Working collaboratively with colleagues and external partners to achieve positive outcomes.

Ideally, you will have:

• Previous experience as an ASB Officer or in a similar specialist housing role.
• Strong knowledge of ASB investigations and case management.
• Experience gathering evidence and managing complex ASB cases.
• Knowledge of enforcement action and low-level court applications.
• Confidence dealing with challenging residents and difficult situations.
• Excellent communication, organisational and report-writing skills.
• The ability to prioritise workloads and manage cases independently.
• A flexible approach to travel for resident visits and meetings.

Working Arrangements & Benefits:

• £30 per hour Umbrella.
• Full‑time temporary contract.
• Hybrid and flexible working arrangements.
• Touchdown locations available, so daily attendance at the main office is not required.
• Mileage expenses can be paid from the relevant touchdown point.
• Opportunity to work within a busy and established housing team.

Location & Travel Requirements

We are welcoming applications from candidates who are able to travel to Bristol, Somerset or Devon.

You do not need to be able to cover all three areas, but you must be based within reasonable travelling distance of at least one of these locations and be comfortable travelling for resident visits and meetings when required.

If you have the relevant ASB experience outlined above and are available to start immediately, we would love to hear from you.