ASB Neighbourhood Team Leader - Lead Safer Communities

Talosats Careers; Coleshill Heath; On-site; GBP 48,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Pension scheme with employee match

26 days annual leave + bank holidays

Leave purchase option

Training and development

Job summary

Citizen in Birmingham is seeking a Safer Neighbourhoods Team Leader to lead a team of ASB officers and drive high-quality casework and tenancy enforcement across our communities.

The role requires experience in housing safety, frontline leadership, and knowledge of ASB laws, including the Crime and Policing Act 2026. A full UK driving licence is needed and the post is based on a permanent, full-time basis.

Qualifications

• Experience managing or leading ASB or neighbourhood casework within housing, local authority, policing, or community safety settings.
• Strong understanding of Anti-Social Behaviour, the Crime and Policing Act 2026 and related enforcement tools.
• Evidence of continuing professional development related to housing, community safety, ASB, or neighbourhood management.

Responsibilities

• Lead and manage the Safer Neighbourhood Officers, ensuring clear expectations, effective supervision, and high-quality case management and tenancy enforcement.
• Provide expert guidance on complex or high-risk ASB cases, supporting consistent and lawful practice across the team.
• Ensure all ASB casework is recorded accurately, progressed within timescales, and supported by evidence and documentation.
• Authorise and oversee the use of ASB enforcement tools and attend court where required.
• Promote and support community reassurance and safety initiatives.
• Represent Citizen at multi-agency meetings with police, local authorities, safeguarding teams, and community partners.
• Use performance data and resident feedback to inform operational decisions.

Skills

ASB leadership

Housing knowledge

Safeguarding training

UK driving licence

Education

CIH (Certificate in Housing)

Tools

Enforcement tools knowledge

Job description

Citizen in Birmingham is seeking a Safer Neighbourhoods Team Leader to lead a team of ASB officers and drive high-quality casework and tenancy enforcement across our communities.

The role requires experience in housing safety, frontline leadership, and knowledge of ASB laws, including the Crime and Policing Act 2026. A full UK driving licence is needed and the post is based on a permanent, full-time basis.