Artificial Intelligence Product Owner

NatWest Group; Manchester; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

NatWest Group is seeking an Artificial Intelligence Product Owner to shape a vision for AI-powered knowledge and conversational experiences. You will define the backlog, prioritise features, and drive delivery using Agile methodologies to meet bank objectives and KPIs.

You will lead optimisation programmes to enhance knowledge retrieval, improve answer quality, and increase colleague confidence while aligning with risk and compliance requirements.

Qualifications

• Experience with AI-powered, knowledge, search or conversational products
• Ability to integrate APIs to build new features and journeys
• Experience with data analysis and customer/colleague insight
• Familiarity with Agile methodologies (Scrum/Kanban)

Responsibilities

• Define backlog and roadmap to deliver objectives and improve knowledge capabilities
• Manage and prioritise backlog using Agile methods to deliver value
• Lead delivery, ensure compliance and manage risks and issues
• Improve knowledge findability, answer quality and user confidence through optimization
• Collaborate with stakeholders to design journeys for conversation assistants

Skills

AI-powered products

Conversational products

APIs integration

Data analysis

Agile delivery

Tools

APIs

Job description

Join us as an Artificial Intelligence Product Owner

• We'll look to you to future proof how our colleagues support customers through the creation and scaling of our AI tooling focused on colleague knowledge
• Day-to-day, you'll use data analysis and colleague insight to identify opportunities to develop our knowledge capabilities and new experiences across our bank's conversation assistants
• Thrive in a role where you'll utilise your skill set to build journeys, improve knowledge findability, optimise natural language understanding and identify new initiatives

What you'll do

As an Artificial Intelligence Product Owner, you'll define a backlog and create a roadmap that'll enable the delivery of our bank's objectives and meet key performance indicators, while ensuring our knowledge capabilities are trusted and effective, and maintaining compliance through the effective identification, escalation and resolution of risks and issues.

Alongside this, you'll drive all aspects of the delivery by setting the product vision and defining, managing and prioritising the backlog, using Agile methodologies to develop and release value to colleagues and customers.

Your top priorities will include:

• Implementing and running a programme of optimisation to ensure our services meet the needs of our users, improving knowledge findability, answer quality and colleague confidence
• Working with our bank's stakeholders to understand our colleagues' and customers' needs by using conversational AI, colleague feedback and customer testing to design journeys for our conversation assistants
• Using data sources, tools, market research, colleague and customer research and gap analysis to identify insights, unmet needs and knowledge or content gaps
• Ensuring the delivery and optimisation of new and innovative approaches to AI, knowledge retrieval and intelligent automation that focus on new and emerging technologies to improve colleague and customer experiences

The skills you'll need

To be successful in this role, you'll need experience of working with AI-powered, knowledge, search or conversational products and technology, and integrating APIs to build new features and journeys that enhance colleague and customer experiences while also enabling personalisation.

In addition, you'll need knowledge of machine learning and key metrics, an understanding of how trusted knowledge and content influence AI performance, and experience of working with digital or voice-based conversational assistants.

Furthermore, you'll need:

• The ability to present technical concepts to a non-technical audience
• Experience of generating insights through colleague or customer research across a range of research methodologies
• Knowledge of how to deliver products through continuous improvement by using data, insights, value slicing and A/B testing
• An understanding of knowledge management, content governance, innovation and design thinking methodologies, tools and processes, alongside a background of working in an Agile environment using Scrum and Kanban methodologies
• Experience of digital delivery and the ability to communicate, influence, inform and challenge internal and external stakeholders across business, knowledge, risk, technology and data teams

Hours: 35

Job Posting Closing Date: 25/11/2026

Ways of Working: Hybrid