Product Owner

PCI Pal; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Holiday allowance: 25–28 days

Medical, dental and optical insurance

Hybrid work: London office 2 days/wk

Flexible working environment

Work from anywhere 2 weeks/year

Training and development opportunities

Employee assistance programme

Wellbeing hub access

Rewards platform with discounts

Team events and incentives

Ad hoc competitions

Job summary

PCI Pal is seeking a Product Owner to join our international Product Team, focusing on self-service onboarding to help customers start quickly and reduce manual support. You'll own the backlog for your area, work with Engineering, Services, Sales, Marketing and Partners to define priorities, outcomes and a roadmap, and use AI tools to inform discovery and decisions.

Based in the UK, within commuting distance of London, you will work from the London office two days a week and collaborate across

Qualifications

• 3+ years in product ownership/PM/BA in SaaS tech
• Strong collaboration across teams and clear prioritisation
• Analytical problem-solving and evidence-based decisions
• Self-motivated with adaptability to changing priorities
• Experience using AI tools in day-to-day work and sharing approaches
• Strong data literacy to interpret data and define success metrics
• Understanding payments tech and how APIs connect to gateways/open banking
• UK-based, commute to London, able to work from London office 2 days/week, occasional travel

Responsibilities

• Understand problems with customers, translate into product requirements
• Own and prioritise the product backlog with clear outcomes
• Define user stories and acceptance criteria
• Work with Engineering for timely clarification and decisions
• Define success measures and analyse data to drive improvements
• Glean feedback to inform future decisions
• Identify dependencies and surface risks to unblock delivery
• Keep teams aligned on goals, priorities and progress
• Collaborate with Marketing, Partners, Services and Sales to bring product to market
• Use AI tools to support discovery and prototyping and share best practices

Skills

Product ownership

SaaS experience

Analytical

AI tools usage

Data literacy

Interpersonal skills

Communication

Adaptability

Tools

APIs

Job description

We are looking for a Product Owner to join our international Product Team. Your initial focus will be self-service onboarding: helping customers get started faster, complete more of the process independently and reduce their reliance on manual support. Your area of focus may change as business priorities and the team structure evolve.
Reporting to the Lead Product Manager - Core Team, you will own the backlog and day-to-day product decisions for your area, working together to define priorities, outcomes and roadmap direction.
You will collaborate with Engineering, Professional Services, Sales, Marketing, and Partners and Alliances to understand customer needs and bring improvements to market.
AI supports our approach to product discovery, analysis and delivery. We welcome candidates from product or business analysis backgrounds who have practical experience using AI tools, evaluate outputs critically and use data to guide decisions.

Job requirements

Essential:

• At least three years’ experience in product ownership, product management or business analysis within a SaaS technology environment.
• Strong interpersonal and communication skills, with the ability to collaborate across teams and explain priorities and decisions clearly.
• Strong analytical and problem-solving skills, with the ability to prioritise work against customer needs and business goals.
• A self-motivated approach and the ability to adapt to changing priorities in a fast-paced environment.
• Experience using AI tools in day-to-day work, with the judgement to evaluate outputs critically and a willingness to experiment and share effective approaches.
• Strong data literacy, including the ability to interpret data, define meaningful success measures and use evidence to inform product decisions and assess outcomes.
• An understanding of payments technology, including how APIs connect to third-party services such as payment gateways or open banking providers.
• Based in the UK, within commutable distance of London, and able to work from the London office two days a week, with occasional UK or international travel.

Desirable

• Experience with self-service onboarding products.
• Experience in the contact centre as a service (CCaaS) market.
• Experience developing AI-supported prototypes or personal AI projects.

Job responsibilities

• Work with customers, users and stakeholders to understand problems, validate proposed solutions and translate findings into clear product requirements.
• Own and prioritise the product backlog, balancing customer value, business goals, evidence and delivery dependencies.
• Define user stories and acceptance criteria, ensuring the development team understands the intended outcomes.
• Work closely with Engineering throughout development, providing timely clarification and making product decisions within agreed priorities.
• Define success measures, analyse product and customer data, and use the findings to prioritise improvements and report progress towards agreed outcomes.
• Continuously gather feedback from users and stakeholders to assess delivered changes and inform future decisions.
• Identify dependencies, surface delivery risks and work with relevant teams to resolve blockers.
• Keep teams aligned on product goals, priorities, progress and outcomes.
• Use customer feedback, market insight and product data to identify problems and opportunities, working with product and product marketing leadership.
• Use AI tools to support discovery, requirements analysis and prototyping, evaluating their outputs and sharing effective approaches with the team.
• Work with Product Marketing, Partners and Alliances, Professional Services and Sales to bring your product to market.

• 25 days’ holiday, rising to 28 days per annum with length of service.
• Medical, dental and optical insurance cover.
• Hybrid working, with an expectation of two days a week at the London office.
• A flexible working environment with friendly and committed colleagues.
• A "work from anywhere" policy for two weeks per year.
• Training and development opportunities.
• Access to an employee assistance programme and wellbeing support hub.
• A rewards platform offering discounts, cashback and savings.
• Ad hoc team events, incentives and competitions.