AI Product Lead

Pontoon; Warwick; On-site; GBP 129,000 - 166,000; Full time

Job summary

Pontoon is seeking an AI Product Lead for a 12‑month fixed-term contract in Warwick. You will own the product vision, roadmap, and performance of employee-facing AI agents, driving adoption across HR, Finance, Procurement and IT.

The role requires extensive product management experience with AI-enabled products, strong stakeholder skills, and the ability to translate user needs into actionable requirements. Daily rate £700-£900, Inside IR35, full-time.

Qualifications

• Experience leading digital or AI-enabled products through lifecycle.
• Strong backlog prioritisation and outcome tracking.
• Translate user needs into actionable product requirements.
• Familiarity with Copilot Studio, Power Platform, AI chat and automation is desirable.

Responsibilities

• Lead the vision, roadmap, and prioritisation for the AI-powered employee front door and associated AI agents.
• Manage the product lifecycle from discovery to launch and continuous improvement, ensuring alignment with EEEDA standards.
• Craft intuitive AI agent experiences and establish fallback and escalation processes for human intervention.

Skills

Product lifecycle

Backlog management

Requirements gathering

Stakeholder management

AI product experience

Education

Degree desirable

Tools

Microsoft Copilot Studio

Power Platform

Conversational AI

Workflow automation

Job description

Job Title: AI Product Lead
Location: Warwick
Contract Type: Fixed Term Contract (12 months) + extension
Daily Rate: £700 - £900 per day Inside IR35
Working Pattern: Full Time

About the Role

As the Employee AI Product Lead, you will be at the forefront of shaping how colleagues interact with AI to streamline their tasks and enhance their day-to-day experiences. This role is pivotal in overseeing the product vision, roadmap, and performance of employee-facing AI agents, transforming how employees access support across HR, Finance, Procurement, and IT.

Key Responsibilities

Product Ownership

• Lead the vision, roadmap, and prioritisation for the AI-powered employee front door and associated AI agents.
• Manage the product lifecycle from discovery to launch and continuous improvement, ensuring alignment with Enterprise Employee Experience Design Authority (EEEDA) standards.

Agent Experience Design

• Craft intuitive AI agent experiences that understand colleague intent and facilitate seamless interactions.
• Establish effective fallback and escalation processes for when AI agents require human intervention.

Knowledge and Workflow Management

• Collaborate with technology teams to connect AI agents to approved knowledge sources and workflows while ensuring compliance with data protection and identity controls.
• Drive improvements in knowledge management practises to enhance AI search and summarisation capabilities.

Evaluation and Continuous Improvement

• Define and track product measures, using analytics and feedback to continuously enhance AI performance and user satisfaction.
• Foster adoption of AI agents within the organisation by collaborating with service lines and change management teams.

Stakeholder Leadership

• Communicate complex AI concepts in clear, actionable language to diverse audiences, from technical teams to senior executives.
• Ensure adherence to organisational standards for Responsible AI, security, and compliance, maintaining robust documentation and governance.

Essential Experience and Skills

• Proven experience in managing a digital, technology, or AI-enabled product through its lifecycle.
• Strong product management capabilities, including backlog prioritisation and outcome tracking.
• Demonstrated ability to translate user needs into actionable product requirements.
• Familiarity with Microsoft Copilot Studio, Power Platform, conversational AI, and workflow automation is highly desirable.
• Excellent stakeholder management skills, with a knack for influencing and aligning competing priorities across complex organisations.

Qualifications

• Equivalent professional experience in product management, digital transformation, or a related discipline is essential. A degree is desirable but not mandatory.
• Relevant certifications in product management or agile delivery are a plus.

This is an incredible opportunity for an individual who thrives in a fast-paced environment and is eager to make a significant impact on the employee experience through innovative AI solutions.

Embrace the future of work with our client and be part of a transformative journey that enhances employee engagement through AI innovation!

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you