AI Knowledge & Conversation Product Owner

NatWest Group; Manchester; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

NatWest Group is seeking an Artificial Intelligence Product Owner to shape a vision for AI-powered knowledge and conversational experiences. You will define the backlog, prioritise features, and drive delivery using Agile methodologies to meet bank objectives and KPIs.

You will lead optimisation programmes to enhance knowledge retrieval, improve answer quality, and increase colleague confidence while aligning with risk and compliance requirements.

Qualifications

• Experience with AI-powered, knowledge, search or conversational products
• Ability to integrate APIs to build new features and journeys
• Experience with data analysis and customer/colleague insight
• Familiarity with Agile methodologies (Scrum/Kanban)

Responsibilities

• Define backlog and roadmap to deliver objectives and improve knowledge capabilities
• Manage and prioritise backlog using Agile methods to deliver value
• Lead delivery, ensure compliance and manage risks and issues
• Improve knowledge findability, answer quality and user confidence through optimization
• Collaborate with stakeholders to design journeys for conversation assistants

Skills

AI-powered products

Conversational products

APIs integration

Data analysis

Agile delivery

Tools

APIs

Job description

NatWest Group is seeking an Artificial Intelligence Product Owner to shape a vision for AI-powered knowledge and conversational experiences. You will define the backlog, prioritise features, and drive delivery using Agile methodologies to meet bank objectives and KPIs.

You will lead optimisation programmes to enhance knowledge retrieval, improve answer quality, and increase colleague confidence while aligning with risk and compliance requirements.