Artful Guest Services Host | Front Desk & Concierge

art'otel; Greater London; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Discounted hotel rates

F&B discounts

Holiday entitlement (30 days)

Two free meals per day

Wagestream access

Refer a friend bonus

Pension plan

Staff events

Training and development

Job summary

art'otel Hoxton in London seeks a Guest Service Host to greet guests, handle requests with care, and ensure a memorable stay. You will manage calls, coordinate with Reception, Housekeeping, and other teams to resolve issues and enhance guest satisfaction.

The role requires excellent English, strong interpersonal skills, and a proactive, team-oriented approach. Training will be provided; the position is on-site at Hoxton, with competitive benefits and staff perks.

Qualifications

• Excellent interpersonal skills and the ability to connect with guests.
• Impeccable command of English and strong communication abilities.
• Experience in hospitality or customer service is advantageous.
• Willingness to attend training sessions and participate in team briefings.

Responsibilities

• Greet and assist guests as the first and last point of contact.
• Handle requests promptly with a helpful, polite and caring attitude.
• Follow up to ensure guest requests or issues are resolved.
• Gather information about the property and local amenities to inform guests.
• Maintain departmental systems and logs; respond to emergencies as needed.
• Communicate with other departments to resolve guest calls and requests.
• Leverage past Telephone Operator or Receptionist experience to manage calls.

Skills

Interpersonal skills

Communication skills

English proficiency

Team player

Job description

art'otel Hoxton in London seeks a Guest Service Host to greet guests, handle requests with care, and ensure a memorable stay. You will manage calls, coordinate with Reception, Housekeeping, and other teams to resolve issues and enhance guest satisfaction.

The role requires excellent English, strong interpersonal skills, and a proactive, team-oriented approach. Training will be provided; the position is on-site at Hoxton, with competitive benefits and staff perks.