Guest Service Host

art'otel; Greater London; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Discounted hotel rates

F&B discounts

Holiday entitlement (30 days)

Two free meals per day

Wagestream access

Refer a friend bonus

Pension plan

Staff events

Training and development

Job summary

art'otel Hoxton in London seeks a Guest Service Host to greet guests, handle requests with care, and ensure a memorable stay. You will manage calls, coordinate with Reception, Housekeeping, and other teams to resolve issues and enhance guest satisfaction.

The role requires excellent English, strong interpersonal skills, and a proactive, team-oriented approach. Training will be provided; the position is on-site at Hoxton, with competitive benefits and staff perks.

Qualifications

• Excellent interpersonal skills and the ability to connect with guests.
• Impeccable command of English and strong communication abilities.
• Experience in hospitality or customer service is advantageous.
• Willingness to attend training sessions and participate in team briefings.

Responsibilities

• Greet and assist guests as the first and last point of contact.
• Handle requests promptly with a helpful, polite and caring attitude.
• Follow up to ensure guest requests or issues are resolved.
• Gather information about the property and local amenities to inform guests.
• Maintain departmental systems and logs; respond to emergencies as needed.
• Communicate with other departments to resolve guest calls and requests.
• Leverage past Telephone Operator or Receptionist experience to manage calls.

Skills

Interpersonal skills

Communication skills

English proficiency

Team player

Job description

We are recruiting for a Guest Service Host for one of the Coolest New hotels in Hoxton! Long revered as London's effortlessly cool cultural core, Hoxton's hip new resident is about to hit the scene. The 26-floor Art'otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, a gym, and two destination restaurants.

As our Guest Service Host, you are the first and last person our guests call. Your helpful, can-do approach and passion for great service will create an amazing impression each time.

As Our Guest Service Host, You Will Receive

• Salary: £13.15 per hour plus incentive (10% of room upgrade, £1 per breakfast voucher and £1 per Spa Voucher)
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Start with 30 days of holiday per year - including bank holidays, increasing with years of service
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

As a Master Of Your Craft, You Will

• Have excellent interpersonal skills and are able to connect with others
• Manage requests promptly, helpfully, politely, and with a caring attitude
• Possess an excellent command of English and have impeccable communication skills
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.
• Attend and actively participate in all required training sessions including shift briefings.
• Work as a strong and committed team member and colleague, as well as proactively nurture all relationships.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• You will be responsible for answering external and internal calls to the standard laid down and to connect to the relevant parties during the day. This will include accurately maintaining departmental systems, procedures, and logbooks, responding to emergency procedures
• Contact appropriate individual or department (e.g., Guest Experience, Reception, Housekeeping, Engineering, Security) as necessary to resolve guest call, request, or problem.
• With previous experience as a Telephone Operator or Receptionist preferable

If you share a passion for art, culture and hospitality, Art'otel is where people's talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; and by encouraging their passion for art and appetite for the finer things in life.

be bold. be creative. be original.