Guest Experience Leader: Front Desk & Team Empowerment

The Hoxton; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

28 days holidays

Pension

Life insurance

Health plan

Free night at The Hoxton

Meal during shift

Discounts across Ennismore brands

Training and development

Volunteer time off

Team events

Job summary

The Hoxton in London is seeking a Guest Service Manager to lead our front office team and deliver memorable experiences for guests from arrival to departure. You will inspire your receptionists, manage rates and overbooking, and ensure a smooth, welcoming environment across the property.

Join a dynamic team within a global family of brands and enjoy great benefits. We value authentic hospitality, positive energy, and a hands-on approach to getting things done, creating a memorable stay for every

Qualifications

• Hotel or leisure related experience in a similar role.
• Familiarity with Opera or similar front desk systems and GDS is a plus.
• You value authenticity and a positive, no-ego approach.
• Passion for hospitality and creating memorable guest experiences.
• Able to work in a team with energy and humor.

Responsibilities

• Support the day-to-day running of the Front Office and inspire the team.
• Lead by example, keep the team involved and motivated; empower them to deliver top experiences.
• Ensure the right rates are used and help manage overbooking levels with the team.
• Make sure operations run smoothly and the property presents well, solving issues as they arise.

Skills

Front office leadership

Guest experience focus

Team motivation

Communication

Problem solving

Tools

Opera PMS

GDS

Front desk systems

Job description

The Hoxton in London is seeking a Guest Service Manager to lead our front office team and deliver memorable experiences for guests from arrival to departure. You will inspire your receptionists, manage rates and overbooking, and ensure a smooth, welcoming environment across the property.

Join a dynamic team within a global family of brands and enjoy great benefits. We value authentic hospitality, positive energy, and a hands-on approach to getting things done, creating a memorable stay for every