Guest Experience Host & Reservations Assistant

Host & Hostess; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

Host & Hostess in London is seeking a friendly front-of-house host/hostess to warmly welcome guests and manage bookings on the platform. You will keep the host stand tidy, assist with future reservations, and engage guests professionally in a fast-paced environment.

As the role involves high guest interaction, strong organisational and teamwork skills are essential, with a positive attitude and ability to work under pressure during busy periods.

Responsibilities

• Welcome guests warmly and professionally.
• Manage reservation on the booking platform.
• Keep the host stand organised, clean and presentable.
• Assist guests with future enquiries and reservations.
• Engage positively and professionally with all guests.
• Work efficiently and calmly in a fast-paced service environment.
• Previous hospitality or guest-facing experience is preferred.
• Strong organisational and teamwork skills.
• A positive and professional attitude.
• Ability to work under pressure while maintaining attention to detail.
• Effective time-management skills and a reliable approach to busy service periods.

Job description

Host & Hostess in London is seeking a friendly front-of-house host/hostess to warmly welcome guests and manage bookings on the platform. You will keep the host stand tidy, assist with future reservations, and engage guests professionally in a fast-paced environment.

As the role involves high guest interaction, strong organisational and teamwork skills are essential, with a positive attitude and ability to work under pressure during busy periods.