Guest Experience Host- 30 hrs

National Gallery; Greater London; On-site; GBP 18,000 - 24,000; Part time

Job summary

The National Gallery in London invites applicants for a Guest Experience Host role. You will welcome visitors, assist in the cloakroom, and promote memberships, events and Gallery products using Tessitura CRM.

With 30 hours per week and a fully flexible schedule across Monday to Sunday, you’ll bring warmth, inclusivity and passion for art to every guest interaction, helping create memorable experiences throughout the visit.

Job description

Step into the heart of one of the world’s most celebrated art galleries and shape the guest journey - from a warm welcome to a lasting farewell. As a Guest Experience Host, you’ll ensure every guest feels informed, inspired, and cared for throughout their time at the Gallery.

This is a dynamic, front-facing role - whether you’re welcoming guests at the entrance, assisting in the cloakroom, or selling our wide-ranging programme or products and supporting visitors throughout the Gallery. You’ll actively engage with guests to promote memberships, events, and supporting products using our CRM system, Tessitura , helping to enhance their visit while supporting the Gallery’s wider mission.

You’ll bring our spaces, art and stories to life through knowledgeable, engaging interactions, all while delivering exceptional service at every step. Representing the core values of our Guest Experience team - warmth, inclusivity, professionalism, and passion for art - you’ll help create memorable, meaningful experiences for everyone who walks through our doors.

If you’re enthusiastic, people-focused, and love making a difference, we’d welcome you to the team.

This position is 30 hrs per week, fully flexible across Monday to Sunday. Interviews will take place on the w/c of the 30th November.

Please note that the Gallery reserves the right to close the advert early due to the volume of applications we receive.